Categories

Categories

Additional Information

Additional Information
  • Home

Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
 Loading... Please wait...
  • Call us on (US) 1.877.772.2536 or (AU) 07 32052596
  • My Account
The Art of Service

Categories

Categories

Customer Service Complete Self-Assessment

$249.00

Customer Service Complete Self-Assessment

$249.00

Availability:
Downloadable Resources, Instant Access

Product Description

This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in Customer Service assessment.

'The Art of Service has a product that has the best bang for our money with ease of use and implementation. Great value for the cost.' - Director, Architecture & Analytics in the Finance Industry

'Working with The Art of Service was very straightforward. We were able to complete the initiative without any hand holding. The implementation was self-driven, knowing that The Art of Service was there if there was need for help. Given our knowledge with BI tools, this transfered well with use of The Art of Service's self assessment. Also, their offering made the initiative costs-effective lowering overall cost of ownership for the solution.' - Managing Principal in the Services Industry

'Has greatly improved our ability to publish and distribute analytics content to end-users' - Director, Business Intelligence, IS in the Healthcare Industry

What Is The Customer Service Self-Assessment?

The Customer Service Self-Assessment's Purpose is:

  • To help our clients to reduce their effort in the Customer Service work they do to get their problem solved
  • To help our clients in ensuring that their plans of action include every Customer Service task and that every Customer Service outcome is in place
  • To help our clients not having to spend time investigating strategic and tactical options, therefore saving time and ensuring Customer Service opportunity costs are low
  • To help our clients channel implementation direction instantly to deliver tailored Customer Service advise with structured going-forward plans

All the tools you need to an in-depth Customer Service Self-Assessment. Featuring 854 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service improvements can be made.

What You Get:

The Customer Service Complete Self-Assessment Excel Dashboard

  • Ensures you don't miss anything: 854 questions in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
  • Gives you a professional Dashboard to guide and perform a thorough Customer Service Self-Assessment
  • Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next
  • Is secure: Ensures offline data protection of your Self-Assessment results

The Customer Service Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment


In using the Self-Assessment you will be better able to:

  • Diagnose Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines

Assess and define Customer Service with this Customer Service Self Assessment. Sample questions from the Complete, 854 Questions, Self-Assessment:

  • Recognize Question: What kinds of problems would cause the most Customer Service complaints?
  • Define Question: What about Customer Service Analysis of results?
  • Measure Question: What sources do you use to gather information for a Customer Service study?
  • Analyze Question: Who is the main stakeholder, with ultimate responsibility for driving Customer Service forward?
  • Improve Question: At richer sounds, the uk-based audio chain, customer service begins when poten- tial customers enter the door. salespeople are trained to acknowledge customers by asking casually, are you ok there?
  • Control Question: Is there a critical path to deliver Customer Service results?
  • Sustain Question: Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Customer Service process. ask yourself: are the records needed as inputs to the Customer Service process available?

Value [to you] of the Customer Service Self-Assessment

Excluding hired consultants and advisors from top management consulting firms, internal Customer Service Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For the price of a fraction of this you can get complete peace of mind. Now.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

You are free to use the Self-Assessment contents in your presentations and documentation for internal end external use without asking us - we are here to help.

Product Reviews

Find Similar Products by Category