Citizen Development Toolkit

Downloadable Resources, Instant Access

Plan, develop and lead daily cycle counting, Inventory Management activities related to the effective utilization of inventory locations and movement of material through the receipt, picking, packing and shipping process.

More Uses of the Citizen Development Toolkit:

  • Drive: robotic Process Automation (RPA) Business Management.

  • Ensure you forecast; lead delivery and Production Support teams.

  • Orchestrate: design and execute education, training and communication programs as appropriate.

  • Ensure you realize; lead Business Intelligence and Analytics Management.

  • Establish: distribution and Inventory Management.

  • Pilot: versatility able to modify personal style.

  • Support the head of digital innovation on digital transformational initiatives.

  • Lead strategic and budgetary planning processes.

  • Identify, screen, and evaluate new solution opportunities to address unmet internal and external customer needs.

  • Generate and communicate Metrics Reporting.

  • Oversee day to day management of campaigns and ensure brand consistency.

  • Develop: vendor partners and third party consultants.

  • Ensure you anticipate; build effective working relationship with the visualization, Data Transformation developers team, and Reporting And Analytics operation team.

  • Audit: key talent program Financial Management.

  • Ensure you surpass; sophisticated database skills on different database Management Software.

  • Ensure the various teams are collaborating across the enterprise, across various groups, and build a high performance environment.

  • Manage the capability transparently through metrics and outcome management and use that information to drive Continuous Improvement.

  • Oversee: monitor the inventory flow through the warehouse and champion improvement initiatives.

  • Be accountable for training specialization, key talent programs.

  • Manage vendors, partners and assure a favorable Total Cost of Ownership.

  • Secure that your team complies; monitors spend and communicate to management on a regular basis.

  • Oversee: act as a Social Media guru, providing on going creative and strategic inspiration to your organization through Training Sessions and guidance when necessary.

  • Manage: service excellence team; Data Transformation and Business Intelligence team.

  • Provide operational requirements for inventory related enhancements.

  • Be accountable for advancing new Healthcare Solutions through collaboration.

  • Oversee daily execution of transactions that affect inventory accuracy.

  • Ensure you accomplish; lead systems process / Business Process integration.

  • Ensure you pilot; lead a cycle counting process that strictly adheres to industry standard practices.

  • Develop: assessment management, Talent Management.


Save time, empower your teams and effectively upgrade your processes with access to this practical Citizen Development Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Citizen Development related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Citizen Development specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Citizen Development Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Citizen Development improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. How likely is the current Citizen Development Plan to come in on schedule or on budget?

  2. Can the schedule be done in the given time?

  3. Why should people listen to you?

  4. How do you measure efficient delivery of Citizen Development services?

  5. Did your employees make progress today?

  6. What qualifications do Citizen Development leaders need?

  7. How is Change Control managed?

  8. Are the assumptions believable and achievable?

  9. What is your organizations process which leads to recognition of value generation?

  10. What potential megatrends could make your business model obsolete?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Citizen Development book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Citizen Development self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Citizen Development Self-Assessment and Scorecard you will develop a clear picture of which Citizen Development areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Citizen Development Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Citizen Development projects with the 62 implementation resources:

  • 62 step-by-step Citizen Development Project Management Form Templates covering over 1500 Citizen Development project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Citizen Development project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Citizen Development Project Team have enough people to execute the Citizen Development Project Plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Citizen Development Project Plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Citizen Development Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

  • 2.1 Citizen Development Project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Citizen Development project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Citizen Development project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Citizen Development project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Citizen Development project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Citizen Development project with this in-depth Citizen Development Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Citizen Development projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Citizen Development and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Citizen Development investments work better.

This Citizen Development All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.