The Customer Journey Analytics report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. (Instant Access to the 50 Pages PDF Download)
The Art of Service's predictive model results enable businesses to discover and apply the most profitable technologies and applications, attracting the most profitable customers, and therefore helping maximize value from their investments. The Predictive Analytics algorithm evaluates and scores technologies and applications.
The platform monitors over six thousand technologies and applications for months, looking for interest swings in a topic, concept, technology or application, not just a count of mentions. It then makes forecasts about the velocity of the interest over time, with peaks representing it breaking into the mainstream. Data sources include trend data, employment data, employee skills data, and signals like advertising spent, advertisers, search-counts, instruction and courseware availability, patents issued, and books published.
Table of Contents
Top 20 Overall Predictive Analytics Scores
Top 20 in each Research Area
- Customer Journey Analytics Top 20 Interest and Popularity Scores
- Google Trends data for gauging mindshare and awareness, the numbers are relative to their maximum (100), meaning number 100 has maximum interest right now and number 50 has half the interest it had from its peak of 100.
- Customer Journey Analytics Top 20 Employment Demand Scores
- Open employment opportunities on the date of this report for the subject. Indicator of the need of employers for this specific skill set and therefore their organization's application of it in relation to the other subjects.
- Customer Journey Analytics Top 20 Active Practitioners Scores
- Number of practitioners and professionals which have the subject skill set and experience. Indicator of the need of employers (and availability of employees) for this specific skill set and therefore their organization's application of it in relation to the other subjects.
- Customer Journey Analytics Top 20 Monthly Searches Scores
- How often a month a search is performed for the keyword/phrase: and indicator of interest in the subject.
- Customer Journey Analytics Top 20 Active Advertisers Scores
- This shows how many unique advertisers have appeared on this subject in the last 12 months. Indicator of the advertising being spent on the topic ergo investments being made to attract clients.
- Customer Journey Analytics Top 20 Cost per Click Scores
- CPC: The average amount advertisers pay Google anytime someone clicks their own ad for this keyword. Indicator of the advertising being spent on the topic ergo investments being made to attract clients.
- Customer Journey Analytics Top 20 Patents Issues Scores
- Patents issued for the specific subject. Indicator of R&D investments and innovation in the specific subject.
- Customer Journey Analytics Top 20 Books in Print Scores
- Number of in-print books that cover the subject. Indicator of the need for knowledge sharing and its availability.
- Customer Journey Analytics Top 20 Instruction and courseware available content Scores
- Number of instruction and courseware available content that covers the subject. Indicator of the need for knowledge sharing and its availability.
Complete Results by Subject Covered
- Call Center Software
- Complaint Management Software
- Contact Management Software
- Content Marketing Software
- Customer Engagement Software
- Customer Experience Software
- Customer Loyalty Software
- Customer Relationship Management Software
- Customer Satisfaction Software
- Customer Service Software
- Customer Thermometer
- Help Desk Software
- Journey Sales
- Live Chat Software
- Salesforce Analytics Cloud
- Scholar Analytics
- Social Analytics
- Telecom Analytics
- Text Analytics
- The Customer Factor
- Voice of the Customer
- WANTED Analytics
- Web Analytics Software
- Workforce Analytics