Issue Resolution Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical Issue Resolution Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Issue Resolution related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Issue Resolution specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Issue Resolution Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 883 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Issue Resolution improvements can be made.

Examples; 10 of the 883 standard requirements:

  1. Does the customer service representative have to enter it separately into the customer service information records, or is that record created as part of the same order/entry process?

  2. How often do you and your team find ways to smooth/ease the way your customers are looked after, when your products or services fail to meet customer expectations?

  3. Is there an internal audit, risk management or compliance department with responsibility for identifying and tracking resolution of outstanding regulatory issues?

  4. Will the solution provider take responsibility as a single point of contact for issue resolution, or will you be forced to coordinate between solution providers?

  5. Why should companies be less concerned with trying to delight the customers and focus instead on providing prompt resolution to the specific service issue?

  6. How does the suppliers process for handling quality issues meet the requirements for timeliness, corrective actions and resolution implementation?

  7. Will ladbs have the own support help desk available for assisting/cooperating with the vendor in determining production issues and resolutions?

  8. Are authorities and responsibilities for prompt, effective resolution of quality related issues and quality planning clearly defined?

  9. What are some continuing issues in your organization that have caused disequilibrium and frustration with no resolution in sight?

  10. What is the role of the financial neutral in option development, option evaluation and resolution of the financial issues?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Issue Resolution book in PDF containing 883 requirements, which criteria correspond to the criteria in...

Your Issue Resolution self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Issue Resolution Self-Assessment and Scorecard you will develop a clear picture of which Issue Resolution areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Issue Resolution Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Issue Resolution projects with the 62 implementation resources:

  • 62 step-by-step Issue Resolution Project Management Form Templates covering over 1500 Issue Resolution project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Team Member Status Report: The problem with Reward & Recognition Programs is that the truly deserving people all too often get left out. How can you make it practical?

  2. Human Resource Management Plan: Are procurement deliverables arriving on time and to specification?

  3. Lessons Learned: Was the purpose of the Issue Resolution project, the end products and success criteria clearly defined and agreed at the start?

  4. Risk Register: Recovery actions - planned actions taken once a risk has occurred to allow you to move on. What should you do after?

  5. Planning Process Group: How are the principles of aid effectiveness (ownership, alignment, management for development results and mutual responsibility) being applied in the Issue Resolution project?

  6. Activity Duration Estimates: Describe a Issue Resolution project that suffered from scope creep. Could it have been avoided?

  7. Probability and Impact Assessment: Have you ascribed a level of confidence to every critical technical objective?

  8. Schedule Management Plan: Are all activities captured and do they address all approved work scope in the Issue Resolution project baseline?

  9. Executing Process Group: How can software assist in procuring goods and services?

  10. Team Member Performance Assessment: To what degree do the goals specify concrete team work products?

 
Step-by-step and complete Issue Resolution Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Issue Resolution project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Issue Resolution project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Issue Resolution project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Issue Resolution project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Issue Resolution project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Issue Resolution project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Issue Resolution project with this in-depth Issue Resolution Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Issue Resolution projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Issue Resolution and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Issue Resolution investments work better.

This Issue Resolution All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.