Issue Resolution Toolkit

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Oversee design, development, deployment and support of Enterprise Applications with responsibility for integration of teams and processes, stakeholder and Vendor Management, communication, financial and quality tracking, Issue Resolution, status tracking, and reporting.

More Uses of the Issue Resolution Toolkit:

  • Confirm your design supports anti malware, anti spam, and security Information Management systems by updating, testing, implementing and validating software; determines root causes and ensures Issue Resolutions.

  • Be accountable for leading teams to facilitate Issue Resolution, responding to regulatory protection requirements, implementing process change, and improving the quality and value of core data assets to support stakeholder objectives and the strategic requirements of your organization.

  • Ensure you present; lead the IT and PMO department to plan and manage application upgrades, user testing, Issue Resolution and subsequent release to production, while closely aligned with Corporate Change Management processes.

  • Steer architecture decisions, support risk and Issue Resolution, lead Management Review and Problem Solving during Program Increment execution.

  • Ensure your operation provides guidance on development and implementation of Data Quality rules, monitoring of Data Quality, and helps drive Data Analysis, Data Quality improvement and Issue Resolution.

  • Establish that your project oversees wire system upgrades/enhancements, Process Improvements, reports generation, Issue Resolution, vendor relations for various customer impacting systems, department procedures and guidelines.

  • Manage strategic programs to determine program structure, schedule, Issue Resolution, status tracking and reporting; risk and escalation management; executive updates and communication.

  • Create a high performing Quality Management team that can work seamlessly across the larger organization enabling collaboration and quick turn around on Issue Resolution.

  • Lead all phases of the Product Development lifecycle, from feature planning and estimation, through design and dev, to deployment and Issue Resolution.

  • Be accountable for establishing effective feedback approaches for Issue Resolution, refinement, prioritization, IT Demand Management, budget and Resource Allocation based on Business Needs.

  • Pilot: partner provide leadership and management of IT vendor/consulting organization relationships, oversight of Managed Service Provider resources, and vendor Issue Resolution.

  • Ensure you mastermind; understand and follow the context with the customer, be the communication and Issue Resolution champion between the customer and your engineering and Product Teams.

  • Create and communicate mid to long term strategy for improving Data Center operability, trend analysis, Issue Resolution, and compile ongoing service metrics for review with peer teams or suppliers.

  • Facilitate Issue Resolution related to Business Processes, identifying system options, testing scenarios and supporting Knowledge Transfer activities.

  • Deliver first time quality ground product working in an Agile environment that assures customer needs are satisfied, manage progress and Issue Resolution.

  • Troubleshoot network problems, network device configurations and coordinate with various department administrators to facilitate connectivity Issue Resolution.

  • Be accountable for influencing/recommending Issue Resolution strategies in Supply Chain areas using Data Driven Decision Making across appropriate Key Stakeholder and Management levels.

  • Evaluate: Project Management use of Project Management concepts to support project delivery; process workflow review and application; problem identification and Issue Resolution; communication and interaction with multiple levels of your organization.

  • Initiate: leverage technology and your Data Analytics skills to efficiently and effectively deliver forward looking insight to the internal team for proactive Issue Resolution.

  • Provide technical guidance and consulting in terms of strategy, planning, implementation, reporting, and Issue Resolution to team members working on various projects.

  • Steer: IT analytics Customer Support and metrics analysis; troubleshooting and Issue Resolution; ITIL service support Process Mapping and Process Improvement; communication and interaction with multiple levels of your organization.

  • Deliver a consistent process for incident and problem escalation and resolution in line with the sourcing governance framework and collaborate with Relationship Management staff to facilitate effective Issue Resolution with multiple suppliers.

  • Identify Supply Chain Planning process and systems gaps; lead Root Cause Analysis, Issue Resolution, and Continuous Improvements with Key Stakeholders.

  • Supervise: proactively measure and monitor project progress, Identifying and Managing Project Risks and issues, and employing mitigation tactics, Issue Resolution and/or escalation procedures as appropriate.

  • Maintain oversight of all programs with a partner, and be the Go to person for the partnership especially for Issue Resolution, contracting and governance.

  • Oversee Vendor Management of critically important vendors to build Strategic Partnerships, coordinate Issue Resolution and effectively manage supplier risks.

  • Collaborate and communicate with management, internal and outsourced development partners regarding software System Design status, project progress and Issue Resolution.

  • Coordinate and effectively keep stakeholders informed by communicating progress, providing status updates for all customer initiatives, Performance Improvements and/or Issue Resolution plans.

  • Facilitate communication between operations, engineering, quality, and the customer (where appropriate) to optimize Continuous Improvement and Issue Resolution results.

  • Initiate: work across departments to drive Issue Resolution and provide feedback on Business Process to all functions and serves as a point of escalation for customers and team.


Save time, empower your teams and effectively upgrade your processes with access to this practical Issue Resolution Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Issue Resolution related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Issue Resolution specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Issue Resolution Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Issue Resolution improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. Is there any reason to believe the opposite of my current belief?

  2. If you weren't already in this business, would you enter it today? And if not, what are you going to do about it?

  3. How would you define the culture at your organization, how susceptible is it to Issue Resolution changes?

  4. Who is the main stakeholder, with ultimate responsibility for driving Issue Resolution forward?

  5. What data do you need to collect?

  6. What are the business goals Issue Resolution is aiming to achieve?

  7. Which Issue Resolution data should be retained?

  8. What can be used to verify compliance?

  9. Have specific policy objectives been defined?

  10. Do you have the right people on the bus?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Issue Resolution book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Issue Resolution self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Issue Resolution Self-Assessment and Scorecard you will develop a clear picture of which Issue Resolution areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Issue Resolution Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Issue Resolution projects with the 62 implementation resources:

  • 62 step-by-step Issue Resolution Project Management Form Templates covering over 1500 Issue Resolution project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Issue Resolution project issues be unconditionally tracked through the issue resolution process?

  4. Closing Process Group: Did the Issue Resolution project team have enough people to execute the Issue Resolution project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Issue Resolution project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Issue Resolution Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Issue Resolution project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Issue Resolution project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Issue Resolution project with this in-depth Issue Resolution Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Issue Resolution projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Issue Resolution and put Process Design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Issue Resolution investments work better.

This Issue Resolution All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.