IT Chargeback Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical IT Chargeback Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any IT Chargeback related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated IT Chargeback specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the IT Chargeback Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 992 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Chargeback improvements can be made.

Examples; 10 of the 992 standard requirements:

  1. Has the customer repeatedly returned to make additional orders in a short period of time, possibly over several days causing an unusual/sudden increase in the number and value of sales transactions?

  2. Have your organization executives and senior management prioritize the cyber security programs with the evidence of sufficient funding and organizational structure?

  3. How does the sale compare with your average transaction, is the customer ordering multiple items, does the spending pattern fit with your usual customers?

  4. Are there any of corresponding IT services that can be eliminated so you can free up the resources for your more important or more valuable projects?

  5. What could a potential competing app/online service offer that would make you more likely to stop using your current app and switch over?

  6. How are it organizations managing capacity and staffing models in an agile sprint versus a traditional time tracking model?

  7. How much time do your employees spend reconciling chargebacks and dealing with after effects of fraudulent transactions?

  8. How can it control costs, align resources with operations and strategy, and justify it chargebacks to business users?

  9. What methodologies should IT operations use to assess end-to-end IT service costs and price/chargeback service use?

  10. What are the sort of transactional level things that you have in place to help with that that will help operators?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the IT Chargeback book in PDF containing 992 requirements, which criteria correspond to the criteria in...

Your IT Chargeback self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the IT Chargeback Self-Assessment and Scorecard you will develop a clear picture of which IT Chargeback areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough IT Chargeback Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Chargeback projects with the 62 implementation resources:

  • 62 step-by-step IT Chargeback Project Management Form Templates covering over 1500 IT Chargeback project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Variance Analysis: What is the expected future profitability of each customer?

  2. Cost Management Plan: Is pert / critical path or equivalent methodology being used?

  3. Procurement Audit: Are information gathered to produce knowledge about procured goods and services, prices paid and supplier performance?

  4. Quality Audit: Are goals well supported with strategies, operational plans, manuals and training?

  5. Cost Baseline: Is the requested change request a result of changes in other IT Chargeback project(s)?

  6. Change Management Plan: What is the most positive interpretation it can receive?

  7. Executing Process Group: Why is it important to determine activity sequencing on IT Chargeback projects?

  8. Responsibility Assignment Matrix: Do you need to convince people that its well worth the time and effort?

  9. Procurement Audit: Are there appropriate controls in place to ensure that the procurement IT Chargeback project complies with relevant legislation?

  10. Planning Process Group: Is the IT Chargeback project making progress in helping to achieve the set results?

 
Step-by-step and complete IT Chargeback Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 IT Chargeback project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 IT Chargeback project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 IT Chargeback project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 IT Chargeback project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 IT Chargeback project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 IT Chargeback project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any IT Chargeback project with this in-depth IT Chargeback Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose IT Chargeback projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in IT Chargeback and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Chargeback investments work better.

This IT Chargeback All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.