IT Service Catalog Toolkit

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Identify opportunities and work with team and business to develop multi generational roadmap to leverage additional functionality/capabilities in technologies and other corporate systems to drive internal efficiencies and other business benefits.

More Uses of the IT Service Catalog Toolkit:

  • Arrange that your firm establishes cross functional governance model for systems and related functions and services.

  • Initiate, create, and pursue Sales leads and Prospective clients.

  • Ensure you suggest; aid in the identification of Service Requirements for any new or existing services to be placed in the IT Service Catalog.

  • Serve as point of escalation for staff and customers to resolve technical problems.

  • Maintain a short term and long term Business Development plan on a monthly basis.

  • Enable peer and colleagues via training, Knowledge Sharing and mentorship.

  • Establish that your organization comes up with the right criteria to pick the right Service Offerings suiting the business and customer needs.

  • Embrace training as a discipline to develop your teams skills and abilities.

  • Devise: work closely in support of professional resources team for any shared technical resources.

  • Govern: continually seek opportunities to increase client satisfaction and deepen client relationships.

  • Develop and maintain the IT Service Catalog Work across management and teams to establish and maintain specific Processes And Procedures for service intake.

  • Arrange that your corporation participates in the governance board that defines the IT mission, oversees Operations, and determines IT investments, and pricing and product strategies.

  • Identify and develop new relationships with potential clients.

  • Perform off hours remediation of emergency issues as part of an infrastructure on call rotation.

  • Establish that your operation develops and owns service definition and Service Design partnering with business owners and architecture.

  • Oversee the development of the IT Service Catalog, asset database and IT knowledge base to ensure that information is accurate and available to identified stakeholders.

  • Control: direct Service Desk tactical Operations as an effective single point of Technical Support.

  • Become aware of clients business and how IT relates to Business Strategy and goals.

  • Confirm your team provides reporting of service metrics to Leadership Team.

  • Manage, maintain and optimize on premises shared storage environment to effectively provide block and file storage to applications, virtual environments and the user community.

  • Confirm your planning assesses high level business / functional requirements and assigns work to subordinate managers, relevant to initiating complex upgrades and/or enhancements of ERP and related technologies that meet interdepartmental needs.

  • Ensure your organization identifies at risk client relationships and work with Client Success Team to resolve.

  • Arrange that your business assesses budgetary implications of changing, expanding, upgrading or implementing new corporate systems or ERP and related technologies.

  • Manage work with the Service, Platform and Product Managers to create, update, and maintain the IT Service Catalog.

  • Pilot: Strategic Planning and Technology Roadmap development and maintenance.


Save time, empower your teams and effectively upgrade your processes with access to this practical IT Service Catalog Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any IT Service Catalog related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated IT Service Catalog specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the IT Service Catalog Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which IT Service Catalog improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. How do you help lead the effort within your organization to expand a robust Service Catalog to departments outside of IT to create a more unified service experience?

  2. Does the catalog have any independent legal effect, or is any legal effect it may have the result of the foreign investment regulation, or another legal instrument?

  3. Is the portal to be accessible to all employees and will there be any requirements to show only specific catalog items by role or business entity?

  4. Does the tool facilitate the ability to provide a view of services associated to specific business functions based on usage or subscription?

  5. Is the catalog accessible using the various discovery components of the directory service, or is it limited to a particular access protocol?

  6. Is it acceptable or desirable on the short term that the user have a specific, non standard interface for each local catalog?

  7. Does the Service Catalog provide views into services, which have vendor involvement, and allow an insight into performance?

  8. Will your organization as the buyer establish a catalog of products/services needs or will you use the suppliers catalog?

  9. Which characteristic of the cloud Service Delivery model would meet the fluctuating demands of your organizations users?

  10. Is there a logical path between the customer who identified the request and the actual support being offered?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the IT Service Catalog book in PDF containing 999 requirements, which criteria correspond to the criteria in...

Your IT Service Catalog self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the IT Service Catalog Self-Assessment and Scorecard you will develop a clear picture of which IT Service Catalog areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough IT Service Catalog Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Service Catalog projects with the 62 implementation resources:

Examples; 10 of the check box criteria:

  1. Initiating Process Group: How well did the chosen processes fit the needs of the IT Service Catalog project?

  2. Probability and Impact Assessment: Workarounds are determined during which step of Risk Management?

  3. Team Member Performance Assessment: Does the rater (supervisor) have to wait for the interim or final performance assessment review to tell an employee that the employees performance is unsatisfactory?

  4. Activity Duration Estimates: Write a oneto two-page paper describing your dream team for this IT Service Catalog project. What type of people would you want on your team?

  5. Activity Duration Estimates: How can you use Microsoft IT Service Catalog project and Excel to assist in IT Service Catalog Project Risk Management?

  6. Risk Audit: Have reasonable steps been taken to reduce the risks to acceptable levels?

  7. Duration Estimating Worksheet: Done before proceeding with this activity or what can be done concurrently?

  8. Initiating Process Group: Just how important is your work to the overall success of the IT Service Catalog project?

  9. Project Portfolio Management: Do you have a risk-based approach to Portfolio management?

  10. Team Operating Agreement: What is your unique contribution to your organization?

Step-by-step and complete IT Service Catalog Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 IT Service Catalog project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 IT Service Catalog project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any IT Service Catalog project with this in-depth IT Service Catalog Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose IT Service Catalog projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in IT Service Catalog and put Process Design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Service Catalog investments work better.

This IT Service Catalog All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.