IT Service Catalog Toolkit

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Arrange that your organization assesses high level business / Functional Requirements and assigns work to subordinate managers, relevant to initiating complex upgrades and/or enhancements of ERP and related technologies that meet interdepartmental needs.

More Uses of the IT Service Catalog Toolkit:

  • Become aware of clients business and how IT relates to Business Strategy and goals.

  • Maintain a short term and long term business Development Plan on a monthly basis.

  • Ensure your business participates in the governance board that defines the IT mission, oversees operations, and determines IT Investments, and pricing and Product Strategies.

  • Govern: coach, mentor, develop and empower your staff.

  • Manage, maintain and optimize on premises Shared Storage environment to effectively provide block and file storage to applications, Virtual Environments and the User Community.

  • Identify and develop new relationships with potential clients.

  • Devise: direct Service Desk tactical operations as an effective single point of Technical Support.

  • Enable peer and colleagues via training, Knowledge Sharing and mentorship.

  • Embrace training as a discipline to develop your teams skills and abilities.

  • Oversee: work closely in support of professional resources team for any shared technical resources.

  • Perform off hours remediation of emergency issues as part of an infrastructure on call rotation.

  • Confirm your organization comes up with the right criteria to pick the right service offerings suiting thE Business and Customer Needs.

  • Provide clear expectations and manage performance.

  • Develop and maintain the IT Service Catalog Work across management and teams to establish and maintain specific Processes And Procedures for service intake.

  • Update, maintain IT Service Catalog.

  • Oversee the development of the IT Service Catalog, asset database and IT Knowledge Base to ensure that information is accurate and available to identified stakeholders.

  • Be certain that your venture identifies at risk Client Relationships and work with Client Success Team to resolve.

  • Serve as point of escalation for staff and customers to resolve technical problems.

  • Identify: client profitability reporting.

  • Initiate, create, and pursue Sales Leads and Prospective clients.

  • Be certain that your project assesses budgetary implications of changing, expanding, upgrading or implementing new corporate systems or ERP and related technologies.

  • Manage: Strategic Planning and Technology Roadmap development and maintenance.

  • Maintain published service offerings.

  • Make sure that your planning provides reporting of service metrics to Leadership Team.

  • Ensure you can acknowledge mistakes, course correct, and apply continuous Process Improvement thinking.

  • Coordinate update to the IT Service Catalog.

  • Ensure you conceptualize; aid in the identification of Service Requirements for any new or existing services to be placed in the IT Service Catalog.

  • Develop: website designing and development.

  • Provide support and services related to the ITS process.


Save time, empower your teams and effectively upgrade your processes with access to this practical IT Service Catalog Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any IT Service Catalog related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated IT Service Catalog specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the IT Service Catalog Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which IT Service Catalog improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. Do you have the optimal Project Management team structure?

  2. What relevant entities could be measured?

  3. Do your leaders quickly bounce back from setbacks?

  4. IT Service Catalog risk decisions: whose call is it?

  5. Against what alternative is success being measured?

  6. How will IT Service Catalog decisions be made and monitored?

  7. Are pertinent alerts monitored, analyzed and distributed to appropriate personnel?

  8. Are there regulatory / compliance issues?

  9. Have specific policy objectives been defined?

  10. Does the goal represent a desired result that can be measured?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the IT Service Catalog book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your IT Service Catalog self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the IT Service Catalog Self-Assessment and Scorecard you will develop a clear picture of which IT Service Catalog areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough IT Service Catalog Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Service Catalog projects with the 62 implementation resources:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all IT Service Catalog project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the IT Service Catalog Project Team have enough people to execute the IT Service Catalog Project Plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed IT Service Catalog Project Plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete IT Service Catalog Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 IT Service Catalog project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 IT Service Catalog project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any IT Service Catalog project with this in-depth IT Service Catalog Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose IT Service Catalog projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in IT Service Catalog and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Service Catalog investments work better.

This IT Service Catalog All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.