Service Catalog Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical Service Catalog Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Catalog related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Catalog specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Catalog Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Catalog improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. Does the catalog have any independent legal effect, or is any legal effect it may have the result of the foreign investment regulation, or another legal instrument?

  2. Does the tool have the integration ability to link Services to required resources and capabilities to enable and support Service Portfolio Management activities?

  3. Does the tool provide the ability to display the Service Catalog via a web or intranet interface to enable users to easily access the Service Catalog?

  4. Does the tool facilitate the recording, updating, monitoring and tracking of a Service through the Service Portfolio Management method lifecycle?

  5. Does the tool integrate with Service Level Management to provide a link between Service Level Requirement Records and Service Portfolio Records?

  6. Does the tool facilitate the ability to provide a view of services associated to specific business functions based on usage or subscription?

  7. How do you improve service quality and efficiency through a self-service Service Catalog and automated service request fulfillment?

  8. How does the service provider ensure that data or content is deleted and destroyed in line with your corporate disposal schedules?

  9. Does the Service Catalog provide views into services, which have vendor involvement, and allow an insight into performance?

  10. Does the tool facilitate the recording, updating, monitoring and tracking of a Services development status and activities?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Catalog book in PDF containing 999 requirements, which criteria correspond to the criteria in...

Your Service Catalog self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Catalog Self-Assessment and Scorecard you will develop a clear picture of which Service Catalog areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Catalog Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Catalog projects with the 62 implementation resources:

  • 62 step-by-step Service Catalog Project Management Form Templates covering over 1500 Service Catalog project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Procurement Audit: Are there special emergency purchase order procedures?

  2. Probability and Impact Assessment: Costs associated with late delivery or a defective product?

  3. Variance Analysis: Do you identify potential or actual budget-based and time-based schedule variances?

  4. Executing Process Group: What were things that you did very well and want to do the same again on the next Service Catalog project?

  5. Activity Cost Estimates: What were things that you did very well and want to do the same again on the next Service Catalog project?

  6. Procurement Audit: Were all interested operators allowed the opportunity to participate?

  7. Procurement Audit: Were additional works charged at the unit prices agreed in the initial contract?

  8. Initiating Process Group: During which stage of Risk planning are modeling techniques used to determine overall effects of risks on Service Catalog project objectives for high probability, high impact risks?

  9. Activity Duration Estimates: Does a process exist to identify Service Catalog project roles, responsibilities and reporting relationships?

  10. Requirements Management Plan: Who will approve the requirements (and if multiple approvers, in what order)?

 
Step-by-step and complete Service Catalog Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Service Catalog project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Service Catalog project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Service Catalog project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Service Catalog project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Catalog project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Catalog project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Service Catalog project with this in-depth Service Catalog Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Catalog projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service Catalog and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Catalog investments work better.

This Service Catalog All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.