Net Promoter Score Toolkit

Downloadable Resources, Instant Access

Save time, empower your teams and effectively upgrade your processes with access to this practical Net Promoter Score Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Net Promoter Score related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Net Promoter Score specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Net Promoter Score Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 990 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Net Promoter Score improvements can be made.

Examples; 10 of the 990 standard requirements:

  1. Evaluate. being able to quantify what is - or is not - working with your sales process is essential for keeping people committed to it. Get feedback from your customers. Is satisfaction higher?

  2. Is there a mechanism for associating service cluster clones/snapshots with the master and identifying any anomalies in cloning that could be due to social engineering or virus?

  3. How is your technical portfolio, deep expertise and sincere commitment to unlocking your full potential Ð and more Ð going to take you to that positive and sustainable future?

  4. If you have a retail location, consider the value to your customers: parking, interior spaces, convenient access, etc. is this location consistent with your target customer?

  5. Are there mechanisms for tagging solutions/services and the assets that comprise them based on service clusters that have been earmarked to migrate to off-premise clouds?

  6. How does the NPS comply with mandates and policies for protection of cultural resources as climate change threatens the integrity and even existence of some resources?

  7. Can a sustainable step change in safety performance be achieved through an enhanced culture of rigorous operational discipline, also known as performance excellence?

  8. Does the current architecture, including the platform, its microservices and the infrastructure, still meet the requirements for the majority of solutions/services?

  9. Does your position on what is shared/business unit level need revisiting, either in terms of commodity shared services or centres of excellence and innovation?

  10. Are you designing products and services that will gain and retain customers and your organization that can create and distribute corresponding offerings?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Net Promoter Score book in PDF containing 990 requirements, which criteria correspond to the criteria in...

Your Net Promoter Score self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Net Promoter Score Self-Assessment and Scorecard you will develop a clear picture of which Net Promoter Score areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Net Promoter Score Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Net Promoter Score projects with the 62 implementation resources:

  • 62 step-by-step Net Promoter Score Project Management Form Templates covering over 1500 Net Promoter Score project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Lessons Learned: What is the proportion of in-house and contractor personnel authorized for the Net Promoter Score project?

  2. Scope Management Plan: Are all payments made according to the contract(s)?

  3. Initiating Process Group: How well defined and documented were the Net Promoter Score project management processes you chose to use?

  4. Team Performance Assessment: To what degree do team members articulate the teams work approach?

  5. Team Operating Agreement: How do you want to be thought of and known within your organization?

  6. Source Selection Criteria: What past performance information should be requested?

  7. Probability and Impact Matrix: How solid is the Net Promoter Score projection of competitive reaction?

  8. Activity List: What is your organizations history in doing similar activities?

  9. Procurement Audit: Were there no inconsistencies between the several tender documents?

  10. Executing Process Group: How well defined and documented were the Net Promoter Score project management processes you chose to use?

Step-by-step and complete Net Promoter Score Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Net Promoter Score project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

  • 2.1 Net Promoter Score project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Net Promoter Score project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Net Promoter Score project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Net Promoter Score project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Net Promoter Score project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Net Promoter Score project with this in-depth Net Promoter Score Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Net Promoter Score projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Net Promoter Score and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Net Promoter Score investments work better.

This Net Promoter Score All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.