Network Operations Center Toolkit

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Provide advanced comprehensive support for multiple aspects of the Network Operations Center (NOC), by monitoring, evaluating, troubleshooting, and performing daily tasks to support internal and external customers.

More Uses of the Network Operations Center Toolkit:

  • Establish that your organization serves as the Lead for the Network Operations Center.
  • Initiate: security operations center (soc)/network operations center (NOC).
  • Audit: technology professional network operations center (NOC).
  • Assure your organization transitions existing space to an effective voice and data Network Operations Center.
  • Gain insight into processes and activities related to IT operations, specifically related to your Network Operations Center.
  • Drive: security and network operations center (soc/NOC).
  • Manage all daily operations of the Network Operations Center.
  • Coordinate: network operations center support engineering.
  • Orchestrate: effectively lead the network operations center (NOC) team.
  • Systematize: network operations center (NOC) management.


Save time, empower your teams and effectively upgrade your processes with access to this practical Network Operations Center Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Network Operations Center related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Network Operations Center specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Network Operations Center Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 994 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Network Operations Center improvements can be made.

Examples; 10 of the 994 standard requirements:

  1. Do you make changes to the IT infrastructure in an effective manner, and the method is informal and could be different according to the nature of the change?

  2. Will the college be responsible to the support and maintenance of existing current equipment that will be incorporated into the new design?

  3. How can a Network Operations center correlate alarms from network elements at various levels to establish what connections are affected?

  4. What is one of the key factors for data retention when working with a customer to help build a historical data collection policy?

  5. Can the telecommunications capability be configured to support the scale of emergency response and management activities?

  6. What are the procedures and plans for upgrading the system and performing routine checks for field equipment connections?

  7. Which tool has a built in topological root cause analysis functionality that can help isolate network issues faster?

  8. Do you have the kind of cohesive cloud integrations strategy that will keep your business ahead of the competition?

  9. What protective actions would you take across non impacted systems or departments in the scenario presented?

  10. What security features, as access controls, barriers, secure areas, and surveillance devices, are required?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Network Operations Center book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Network Operations Center self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Network Operations Center Self-Assessment and Scorecard you will develop a clear picture of which Network Operations Center areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Network Operations Center Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Network Operations Center projects with the 62 implementation resources:

  • 62 step-by-step Network Operations Center Project Management Form Templates covering over 1500 Network Operations Center project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Scope Management Plan: Is there general agreement & acceptance of the current status and progress of the Network Operations Center project?

  2. Probability and Impact Matrix: Is the Network Operations Center project cutting across the entire organization?

  3. Quality Management Plan: What are your organizations key processes (product, service, business, and support)?

  4. Stakeholder Analysis Matrix: How will the stakeholder directly benefit from the Network Operations Center project and how will this affect the stakeholders motivation?

  5. Stakeholder Analysis Matrix: How does the Network Operations Center project involve consultations or collaboration with other organizations?

  6. Schedule Management Plan: Are enough systems & user personnel assigned to the Network Operations Center project?

  7. Monitoring and Controlling Process Group: In what way has the program come up with innovative measures for problem-solving?

  8. Project Schedule: If you can not fix it, how do you do it differently?

  9. Risk Audit: What is happening in other jurisdictions? Could that happen here?

  10. Activity Resource Requirements: Which logical relationship does the PDM use most often?

Step-by-step and complete Network Operations Center Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Network Operations Center project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

  • 2.1 Network Operations Center project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Network Operations Center project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Network Operations Center project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Network Operations Center project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Network Operations Center project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Network Operations Center project with this in-depth Network Operations Center Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Network Operations Center projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Network Operations Center and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Network Operations Center investments work better.

This Network Operations Center All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.