Patient Experience Toolkit

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  • Generate report/sharing pertinent information across multiple teams.

  • Ensure you succeed; broad knowledge and advanced skills in Visual Design, Information Architecture, usability evaluation, and appropriate technologies.

  • Manage work with project team throughout a projects entire lifecycle to ensure proper interpretation and implementation of identified requirements.

  • Confirm your venture defines structural components and information organization for systems based on user perspectives and best practices.

  • Ensure you know the tools and best practices that are common in the market.

  • Coordinate with inbound associates to ensure timely unloading and receipt of all containers.

  • Connect with consumers to drive positive brand perception and lead purchase.

  • Ensure you have proven success in strategic and Design Thinking, and validated expertise in Content Strategy, System Design, usability, analytics, user testing, Information Architecture, and marketing.

  • Warrant that your organization follows the established processes, policies, standards, and procedures to assure compliance with corporate and regulatory Policies And Standards.

  • Use case development, User Stories, persona creation, Journey Maps, analysis, Information Architecture, Interaction Design and Visual Design to meet expectations of clients.

  • Confirm your organization complies; plans, coordinate, and conducts Usability Testing sessions and other methods for obtaining relevant feedback from users.

  • Contribute to ongoing Quality Assurance process to ensure all aspects of a campaigns creative, settings, budget parameters, brand safety needs etc.

  • Manage work with your Data Science team to apply Visual Design and interactive design to new and existing Data Visualizations.

  • Ensure you foster; build functional prototypes for Usability Testing in order to acquire feedback on new designs and interaction patterns.

  • Warrant that your team utilizes all available information to choose the best solution and resolve customer concerns.

  • Ensure you know what matters most to customers (internal and external) and can simplify product requirements to deliver benefits to customers as quickly as possible.

  • Ensure your planning complies; as you take the next step in your journey through Digital Transformation, you are building new teams to support ever changing User Needs on your websites.

  • Carry design projects from start to finish, owning the feedback loop of discovery, Ideation, evaluation, and team review.

  • Make sure that your project complies; its mission to continuously nurture and improve the design process while having a disciplined focus on outputs that fundamentally improve your clients businesses.

  • Create UX Design deliverables and specifications that account for to developers the functional and aesthetic details of features that require implementation.

  • Collect, research, investigate, and evaluate user requirements in partnership with product owners, business teams, engineers, and other stakeholders.

  • Be accountable for configuring security analysis systems to interact and automate initial security tests during the Software Development lifecycle.

 

Save time, empower your teams and effectively upgrade your processes with access to this practical Patient Experience Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Patient Experience related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Patient Experience specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Patient Experience Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Patient Experience improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. Is your strategy driving your strategy? Or is the way in which you allocate resources driving your strategy?

  2. Who is responsible for Patient Experience?

  3. How is the Patient Experience Value Stream Mapping managed?

  4. Who defines (or who defined) the rules and roles?

  5. How do you select, collect, align, and integrate Patient Experience data and information for tracking daily operations and overall organizational performance, including progress relative to Strategic Objectives and action plans?

  6. What is a feasible sequencing of reform initiatives over time?

  7. What are strategies for increasing support and reducing opposition?

  8. Will a response program recognize when a crisis occurs and provide some level of response?

  9. What knowledge, skills and characteristics mark a good Patient Experience project manager?

  10. How do you improve Patient Experience service perception, and satisfaction?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Patient Experience book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Patient Experience self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Patient Experience Self-Assessment and Scorecard you will develop a clear picture of which Patient Experience areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Patient Experience Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Patient Experience projects with the 62 implementation resources:

  • 62 step-by-step Patient Experience Project Management Form Templates covering over 1500 Patient Experience project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Patient Experience project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Patient Experience project team have enough people to execute the Patient Experience project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Patient Experience project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

 
Step-by-step and complete Patient Experience Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


2.0 Planning Process Group:

  • 2.1 Patient Experience Project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Patient Experience project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Patient Experience project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Patient Experience project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Patient Experience project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Patient Experience project with this in-depth Patient Experience Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Patient Experience projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Patient Experience and put Process Design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Patient Experience investments work better.

This Patient Experience All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.