Phygital Toolkit

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Start the change to your Customer Journey Mapping across your organization tomorrow

 

How will your organization leverage open banking in the next year?

How much growth has your organization seen in types of cyberattacks to your customers over the past year?

What effects will the autonomous flow of items have on your business?

Are you confident that your organization is able to manage IoT security requirements for your end customers connected devices?

How have your customers received your unmanned store?




...Find the answers to these, and more, questions with this Phygital Toolkit:

  • Adjust your store network strategy to evolve with your customers and new marketplace.
  • Go from doing this in small pockets to driving it across your organization.
  • Seamlessly blend digital and physical in a meaningful way, to create your organization fit for an ever changing future.
  • Use your data outside of customer communication.
  • Enhance your teams customer to lead.
  • Use payment to enable seamless, personalized interactions with your customers.
  • Arrange finance and get organized to radically enhance your customers payment experience.
  • Identify and measure your customers emotional motivators.
  • Reward and motivate your customers on an experiential level.



HOW THIS TOOLKIT WORKS:

Save time, empower your teams and effectively upgrade your processes with access to this practical Phygital Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Phygital related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Phygital specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Phygital Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 992 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Phygital improvements can be made.

Examples; 10 of the 992 standard requirements:

  1. Are your teams, at different levels, using data driven insight related to the functioning of collaboration platforms, to inform activities and allocate resources?

  2. What happens now that you can achieve critical mass and specialization and speed of connection at the same time, largely irrespective of physical location?

  3. Have you attempted to reduce the routine, non value added repetitive tasks that burden the members of the network, by automating part of the flow of work?

  4. How might cultural and informal organizations like ours take a lead in modeling a front of mind practice of designing for accessibility of all kinds?

  5. Do you provide the tools for senior executives and boards of directors to understand risks and mitigations at the appropriate ability of detail?

  6. Have you attempted to reduce the routine, non value added repetitive tasks that burden network members, by automating part of the flow of work?

  7. Have you understood the implications of your design of interactions, specifically with regards of the use of competition or collaboration?

  8. Can key tools verify beyond doubt that logical separation or isolation guarantees no interactions between the different virtual networks?

  9. Do you have the right data engineering and visualization to provide incentive related feedback at different levels of your organization?

  10. What is the best sense to setup an enterprise system to manage customer profiles and integrate with multichannel marketing providers?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Phygital book in PDF containing 992 requirements, which criteria correspond to the criteria in...

Your Phygital self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Phygital Self-Assessment and Scorecard you will develop a clear picture of which Phygital areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Phygital Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Phygital projects with the 62 implementation resources:

  • 62 step-by-step Phygital Project Management Form Templates covering over 1500 Phygital project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Source Selection Criteria: How will you decide an evaluators write up is sufficient?

  2. Resource Breakdown Structure: Goals for the Phygital project. What is each stakeholders desired outcome for the Phygital project?

  3. Responsibility Assignment Matrix: Too many as: does a proper segregation of duties exist?

  4. Procurement Audit: Is funding made available for payments under the contract at the appropriate time and in accordance with the relevant national/public financial procedures?

  5. Initiating Process Group: Are the Phygital project team and stakeholders meeting regularly and using a meeting agenda and taking notes to accurately document what is being covered and what happened in the weekly meetings?

  6. Quality Management Plan: Are there procedures in place to effectively manage interdependencies with other Phygital projects / systems?

  7. Procurement Audit: In case of decisions not to conclude a procurement or award a contract, were tenderers informed in writing and on a timely basis of the already stated decisions and grounds?

  8. Project Performance Report: To what degree do team members frequently explore the teams purpose and its implications?

  9. Quality Audit: Are all employees made aware of device defects which may occur from the improper performance of specific jobs?

  10. Team Member Performance Assessment: To what degree can all members engage in open and interactive considerations?

 
Step-by-step and complete Phygital Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Phygital project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Phygital project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Phygital project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Phygital project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Phygital project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Phygital project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Phygital project with this in-depth Phygital Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Phygital projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Phygital and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Phygital investments work better.

This Phygital All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.





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'I usually work until at least 8pm on weeknights. The Art of Service questionnaire saved me so much time and worry that Thursday night I attended my sons soccer game without sacrificing my professional obligations.'

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'After utilizing toolkits from The Art of Service, I was able to identify threats within my organization to which I was completely unaware. Using my teams knowledge as a competitive advantage, we now have superior systems that save time and energy.'

'The risk of our competitors getting ahead has been mitigated because The Art of Service has provided us with a 360-degree view of threats within our organization before they even arise.'

'As a new Chief Technology Officer, I was feeling unprepared and inadequate to be successful in my role. I ordered an IT toolkit Sunday night and was prepared Monday morning to shed light on areas of improvement within my organization. I no longer felt overwhelmed and intimidated, I was excited to share what I had learned.'

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CONTENTS:


Checklists:


Checklists:Phygital Checklist Report on BUSINESS.pdf

Checklists:Phygital Checklist Report on DESIGN.pdf

Checklists:Phygital Checklist Report on CUSTOMER.pdf

Checklists:Phygital Checklist Report on WORK.pdf

Checklists:Phygital Checklist Report on BRAND.pdf

Checklists:Phygital Checklist Report on MEDIA.pdf

Checklists:Phygital Checklist Report on ABILITY.pdf

Checklists:Phygital Checklist Report on DATA.pdf

Checklists:Phygital Checklist Report on TECHNOLOGY.pdf

Checklists:Phygital Checklist Report on PRODUCT.pdf

Checklists:Phygital Checklist Report on DIGITAL.pdf

Checklists:Phygital Checklist Report on MARKET.pdf

Checklists:Phygital Checklist Report on ORGANIZATION.pdf



STEP 1 Get your bearings:


STEP 1 Get your bearings:Phygital Self-Assessment Pre-Filled EXAMPLE.xlsx

STEP 1 Get your bearings:Phygital_Quick_Exploratory_Self-Assessment_Guide.pdf





STEP 2 Set concrete goals tasks dates and numbers you can track:


STEP 2 Set concrete goals tasks dates and numbers you can track:Phygital.pdf

STEP 2 Set concrete goals tasks dates and numbers you can track:Phygital Self-Assessment.xlsx

..and the Project Management resources in 'STEP 3: Implement, Track, follow up and revise strategy' as described above.

 

 

Who This Toolkit Is For

This Toolkit is specifically designed for professionals who want to get results or those who want to sell more of their products and services such as…

  • Coaching or Consulting
  • Online Courses
  • Masterminds
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  • Events and seminars
  • Software / SaaS
  • Done-for-you Services

Bottom line, if you are managing high-end products and services, this toolkit will help you know more, see more and sell more - as well as train your people and co-workers to do so.

If you are a professional who wants to level-up, this Toolkit will help you do exactly that. And if you ever decide to launch products or services, this Toolkit will give you the skills that will not only serve you today as a professional but also in the future as an entrepreneur.

These skills will enrich every part of your life.

Are you ready to get started?

Are you clear on what you are struggling with, want to figure out what the problem is, diagnose it, and get a solution? The solution is something this Toolkit can provide, and we believe it can solve your problem, but you have to decide if you want to become a part of it or not.

Decision Making:

When it comes to making purchasing decisions, do you have clarity on your decision-making process before possibly purchasing this Toolkit? Are there others to consider and are they supportive of you wanting to possibly get results?

The Reason:

What are you looking for that this Toolkit can help you with, what do you need help with specifically. Is the cost of feeling the pain far more than the cost of removing it?

Can you fill in the blanks: “I need help with … because of …?”

You are here because we have a great reputation in the space, and you specifically want this Toolkit to help you, but why now, why is it so important to solve this right now?

The answer to this question is your REAL pain:

  • Why do you think this problem exists?
  • What have you tried to fix it?
  • How long has this been a problem?
  • Is this problem affecting your life in other ways, and how?

Tried:

What have you tried so far to fix this? Is there pain of frustration to solve this all on your own?

This Toolkit gives you your proven advisor, an advisor the vast majority of professionals do not use, because they do not know it exists. If you have tried Toolkits before, so have everyone else of our 200.000 clients. Once they use this Toolkit, they are shocked as to how they quickly get results.

Current and desired situation:

This toolkit will give you the exact quantifiable metrics in your situation; identifying where exactly you are in the journey to solving your problem and what that looks like.

Where do you want to be, what is your desired situation: if you were to use this Toolkit, where would you want to be 12 months from now to feel like the investment was more than worth it?  Make sure you set realistic expectations.

Why:

What is driving you to achieve that goal? How would that affect you or change your life. What would that look like.

The reason WHY you want something always comes down to either love or status - have clarity on your WHY.

Ownership:

What is stopping you from achieving this all on your own without any help? If your answer is one of these three answers, this Toolkit is right for you:

  • I do not know how to do it
  • I want to follow a proven process from someone that has already done it
  • I want to get there faster

Commitment:

When are you wanting to fix this? If the answer is now; how committed are you to making that happen? Will you do the work? Will you take action? Will you show leadership?

The fact is, it is never a good time, it is never a good time to start a new program, and it is never a good time to fix a major problem. And even if you think a later time is a good time, you know something will come up. Life will keep happening. If you truly want to solve this problem, would you agree you have to commit to solving it even when it is not the perfect time?

The Art of Services Toolkits only work with people that are ready to go. You do not have to work with The Art of Service, we are not here to convince you. We are just here to see if you are a good fit.

However, if you are wanting to solve your problem, this Toolkit can make that happen.

Which would you like to do?

Our area of expertise is helping professionals to get the results they want so they can lead and get ahead. And we do that by pouring our experience, advise and knowledge in this Toolkit. Now, this may not be for you, but we let you decide if it sounds like a good fit so far.

What happens upon purchase: When you add to cart and checkout you will instantly be able to access the Toolkit resources, no delays, no waiting, no talking to people; this is unique and custom to our Toolkits and business. Right away the Toolkit will Guide you through a step-by-step process to get results.

If at any point you have a question, we are here for you, we are simply one email, one phone call away to get the most out of your Toolkit.