Public Safety Answering Point Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical Public Safety Answering Point Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Public Safety Answering Point related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Public Safety Answering Point specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Public Safety Answering Point Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 992 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Public Safety Answering Point improvements can be made.

Examples; 10 of the 992 standard requirements:

  1. Will the exchange call center have full access to the exchange website in order to complete eligibility and enrollment on behalf of consumers who are unable to complete processing on own?

  2. Have you secured service agreements to provide call center, triage, crisis communications, credit-monitoring support and/or other services that are needed in the event of a data breach?

  3. How will express scripts ensure that there is no substantial decline in the level of processing time during the implementation of the standards for electronic transactions?

  4. Can CMS provide additional information regarding how call center routing will be evaluated, and what CMS will expect of sponsoring organizations in order to perform review?

  5. When the PSAPs primary emergency services communication system equipment is inoperable, does an alternative method of answering inbound emergency calls for the PSAP exist?

  6. How does your sales representatives and call center agents truly listen when they are constantly being told that calls need to be efficiently completed to maximize sales?

  7. Will the exchange call center be responsible for establishing a po box and business reply envelope account for consumers to send documents to the exchange for processing?

  8. How do you balance the need to keep call center Costs under control while at the same time meet your customers expectations for a Quality customer support experience?

  9. Are call center operations transparent across sites for call routing and distribution, supervisory and reporting functions, and any applications as call recording?

  10. How would you continue to improve upon the existing outreach and engagement, and how does that compare with strategies or practices in your current organization?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Public Safety Answering Point book in PDF containing 992 requirements, which criteria correspond to the criteria in...

Your Public Safety Answering Point self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Public Safety Answering Point Self-Assessment and Scorecard you will develop a clear picture of which Public Safety Answering Point areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Public Safety Answering Point Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Public Safety Answering Point projects with the 62 implementation resources:

  • 62 step-by-step Public Safety Answering Point Project Management Form Templates covering over 1500 Public Safety Answering Point project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Is the assigned Public Safety Answering Point project manager a PMP (Certified Public Safety Answering Point project manager) and experienced?

  2. Procurement Audit: Are proper authorization and approval required prior to payment?

  3. Stakeholder Analysis Matrix: Is there a reason why you are or are not not using an external rating system?

  4. Planning Process Group: In what way has the Public Safety Answering Point project come up with innovative measures for problem-solving?

  5. Planning Process Group: Is the Public Safety Answering Point project supported by national and/or local organizations?

  6. Change Request: For which areas does this operating procedure apply?

  7. Assumption and Constraint Log: Were the system requirements formally reviewed prior to initiating the design phase?

  8. Team Operating Agreement: Do you ensure that all participants know how to use the required technology?

  9. Probability and Impact Assessment: What are the uncertainties associated with the technology selected for the Public Safety Answering Point project?

  10. WBS Dictionary: Is work properly classified as measured effort, LOE, or apportioned effort and appropriately separated?

 
Step-by-step and complete Public Safety Answering Point Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Public Safety Answering Point project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Public Safety Answering Point project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Public Safety Answering Point project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Public Safety Answering Point project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Public Safety Answering Point project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Public Safety Answering Point project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Public Safety Answering Point project with this in-depth Public Safety Answering Point Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Public Safety Answering Point projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Public Safety Answering Point and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Public Safety Answering Point investments work better.

This Public Safety Answering Point All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.