Quality of Service Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical Quality of Service Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Quality of Service related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Quality of Service specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Quality of Service Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 995 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Quality of Service improvements can be made.

Examples; 10 of the 995 standard requirements:

  1. What evidence is there to indicate that a balance is maintained between attention to issues of safety and quality of current provision and attention to potential new forms of service provision?

  2. How have you identified any issues associated with your organizations culture with respect to achieving and sustaining the desired levels of operational performance and product/service quality?

  3. How do you use technology and people resources to continually improve the quality of information and information services within your organization while meeting legal and ethical requirements?

  4. Are all elements of the production operation that are essential for quality and reliability (from product development to service) examined, along with the quality assurance management system?

  5. How have you identified issues associated with your organizations culture with respect to achieving and sustaining the desired levels of operational performance and product / service quality?

  6. How do you review, control and identify changes made to the design inputs and outputs during design and development of products and services ensuring no impact on conformity to requirements?

  7. Does the budget include the costs of continuous quality and program improvement, as adapting and improving services over time to meet changing participant and human services provider needs?

  8. Are purchasers sufficiently rational and careful, and the quality of the service sufficiently definable and measurable, that effective, informed consumer sovereignty can be exercised?

  9. Has your organization used the Codex principles and guidelines to identify, assess and control any hazards that can affect the safety or quality of the product or service supplied?

  10. What other suggestions (if any) do you have to improve the performance of the external auditors, the audit, and the Quality of Service provided by the external auditors to clients?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Quality of Service book in PDF containing 995 requirements, which criteria correspond to the criteria in...

Your Quality of Service self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Quality of Service Self-Assessment and Scorecard you will develop a clear picture of which Quality of Service areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Quality of Service Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Quality of Service projects with the 62 implementation resources:

  • 62 step-by-step Quality of Service Project Management Form Templates covering over 1500 Quality of Service project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Executing Process Group: Just how important is your work to the overall success of the Quality of Service project?

  2. Team Member Performance Assessment: What is a general description of the processes under performance measurement and assessment?

  3. Quality Audit: How does your organization know that its teaching activities (and staff learning) are effectively and constructively enhanced by its activities?

  4. Requirements Traceability Matrix: Is there a requirements traceability process in place?

  5. Stakeholder Management Plan: Do Quality of Service project managers participating in the Quality of Service project know the Quality of Service projects true status first hand?

  6. Team Member Performance Assessment: What innovations (if any) are developed to realize goals?

  7. Human Resource Management Plan: Are estimating assumptions and constraints captured?

  8. Stakeholder Register: What opportunities exist to provide communications?

  9. Cost Management Plan: Are the appropriate IT resources adequate to meet planned commitments?

  10. Work Breakdown Structure: Is the work breakdown structure (wbs) defined and is the scope of the Quality of Service project clear with assigned deliverable owners?

 
Step-by-step and complete Quality of Service Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Quality of Service project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Quality of Service project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Quality of Service project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Quality of Service project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Quality of Service project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Quality of Service project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Quality of Service project with this in-depth Quality of Service Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Quality of Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Quality of Service and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Quality of Service investments work better.

This Quality of Service All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.