Remote Desktop Services Toolkit

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Work with other professional IT staff to develop and maintain technical procedures, documentation, and operational instructions and/or project or work order status.

More Uses of the Remote Desktop Services Toolkit:

  • Manage work with multiple vendors to place orders on IT equipment and services.

  • Use remote tools and diagnostic utilities to aid in troubleshooting.

  • Control: effective strategic thinking, Problem Solving, and collaboration methods and skills.

  • Orchestrate: on boarding new users and providing initial training in facilities and applications.

  • Warrant that your organization complies; ramps up on new software quickly; learns in hours, becomes an expert in a few days.

  • Ensure you direct; build rapport and elicit problem details from Service Desk customers.

  • Coordinate work for large scale upgrades or replacements of hardware and/or software for organization wide.

  • Devise: effortlessly engage with callers, actively listen, analyze, and isolate tech issues.

  • Maintain daily communication with supervisor/lead on activities and tasks.

  • Establish that your organization assess staff capabilities and identify appropriate development and training opportunities.

  • Formulate: conduct research on desktop products in support of PC procurement and development efforts.

  • Oversee: document first call resolution opportunities for other teams and customers to use.

  • Guide: research new technologies and procedures to meet the needs of users in various departments organization wide.

  • Maintain computerized inventory of PC equipment through your support platform.

  • Provide a high level of customer and Technical Support to end users.

  • Ensure you can think on your feet and can factor multiple data points to arrive at the best decision.

  • Provide training to user groups on how to identify and prevent problems.

  • Provide technical Desktop Support via remote connection tools and on site.

  • Ensure you are self assured and know how to put people at ease in stressful conditions.

  • Assure your team complies;
  • Be accountable for handling problem recognition, research, isolation, and resolution steps.

  • Provide On the Job Training and Knowledge Transfer of Internal Processes.

  • Manage work with your compliance partner to provide support for Security And Compliance audits.

  • Evaluate: effortlessly engage with callers, actively listen, analyze need, and provide solutions.

  • Standardize: preference for an environment that encourages Open Communication and coordination.

  • Think outside the box and come up with creative solutions for problems.

  • Suggest knowledge base items as and when undocumented issues arise.

  • Maintain complete, timely and accurate record of Network Administration.

  • Be accountable for troubleshooting issues with your remote deposit and check scanning solutions.


Save time, empower your teams and effectively upgrade your processes with access to this practical Remote Desktop Services Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Remote Desktop Services related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Remote Desktop Services specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Remote Desktop Services Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Remote Desktop Services improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. Why is this needed?

  2. Which needs are not included or involved?

  3. How do you improve your likelihood of success?

  4. How are measurements made?

  5. What are the operational costs after Remote Desktop Services deployment?

  6. How are Remote Desktop Services risks managed?

  7. Who, on the executive team or the board, has spoken to a customer recently?

  8. What do you need to start doing?

  9. Is Remote Desktop Services required?

  10. What are the timeframes required to resolve each of the issues/problems?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Remote Desktop Services book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Remote Desktop Services self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Remote Desktop Services Self-Assessment and Scorecard you will develop a clear picture of which Remote Desktop Services areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Remote Desktop Services Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Remote Desktop Services projects with the 62 implementation resources:

  • 62 step-by-step Remote Desktop Services Project Management Form Templates covering over 1500 Remote Desktop Services project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the acquisition process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Remote Desktop Services project issues be unconditionally tracked through the issue resolution process?

  4. Closing Process Group: Did the Remote Desktop Services project team have enough people to execute the Remote Desktop Services project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are corrective actions taken when actual results are substantially different from detailed Remote Desktop Services project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Remote Desktop Services Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Remote Desktop Services project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

  • 2.1 Remote Desktop Services project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Remote Desktop Services project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Remote Desktop Services project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Remote Desktop Services project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Remote Desktop Services project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Remote Desktop Services project with this in-depth Remote Desktop Services Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Remote Desktop Services projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Remote Desktop Services and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Remote Desktop Services investments work better.

This Remote Desktop Services All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.