Service 4.0 Toolkit

Save time, empower your teams and effectively upgrade your processes with access to this practical Service 4.0 Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service 4.0 related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service 4.0 specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the Service 4.0 Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 992 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service 4.0 improvements can be made.

Examples; 10 of the 992 standard requirements:


1. How do you see the potential of smart, connected products for transforming design, manufacturing, operations, and services in industrial organizations?
   
   

2. Has the urgency and pace of technology adoption accelerated given the need for real time transformation or slowed down due to financial pressures?
   
   

3. Why prioritize the modernization of core solutions and aggressively pursue technology investments that support digital business transformation?
   
   

4. Has your organization thought about using an outsourced or managed services approach to looking after your B2B infrastructure and capabilities?
   
   

5. What does your organization do to ensure it rolls out a digital transformation program that leads to a superior customer experience offering?
   
   

6. How do manufacturers build relationships, in the form of stickiness, with its customers and suppliers on IoT platforms in B2B markets?
   
   

7. Which are the biggest challenges in achieving your digital transformation and implementing next gen technologies at your organization?
   
   

8. Is your enterprise going through a digital transformation that is driving increased requirements and consumption across the network?
   
   

9. What broad shifts in competition policy and regulatory approach would enhance inclusive innovation in digital products/services?
   
   

10. What innovative product or service offerings can be bundled with existing products and easily delivered via digital channels?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the Service 4.0 book in PDF containing 992 requirements, which criteria correspond to the criteria in...


Your Service 4.0 self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the Service 4.0 Self-Assessment and Scorecard you will develop a clear picture of which Service 4.0 areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough Service 4.0 Self-Assessment

• Is secure: Ensures offline data protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service 4.0 projects with the 62 implementation resources:


• 62 step-by-step Service 4.0 Project Management Form Templates covering over 1500 Service 4.0 project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Duration Estimating Worksheet: What is the total time required to complete the Service 4.0 project if no delays occur?
   
   

2. Monitoring and Controlling Process Group: Did the Service 4.0 project team have enough people to execute the Service 4.0 project plan?
   
   

3. Variance Analysis: Is work properly classified as measured effort, LOE, or apportioned effort and appropriately separated?
   
   

4. Cost Management Plan: Have the reasons why the changes to your organizational systems and capabilities are required?
   
   

5. WBS Dictionary: Does the contractors system provide for accurate cost accumulation and assignment to control accounts in a manner consistent with the budgets using recognized acceptable costing techniques?
   
   

6. Activity Duration Estimates: Describe a Service 4.0 project that suffered from scope creep. Could it have been avoided?
   
   

7. Risk Audit: Does your organization have or has considered the need for insurance covers: public liability, professional indemnity and directors and officers liability?
   
   

8. Activity Duration Estimates: Why is it important to determine activity sequencing on Service 4.0 projects?
   
   

9. Issue Log: Are there common objectives between the team and the stakeholder?
   
   

10. Procurement Audit: Is it tested periodically, whether your organizations way of handling tasks is competitive in relation to price and quality?


 
Step-by-step and complete Service 4.0 Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 Service 4.0 project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 Service 4.0 project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 Service 4.0 project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 Service 4.0 project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 Service 4.0 project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 Service 4.0 project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any Service 4.0 project with this in-depth Service 4.0 Toolkit.

In using the Toolkit you will be better able to:


• Diagnose Service 4.0 projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based best practice strategies aligned with overall goals

• Integrate recent advances in Service 4.0 and put process design strategies into practice according to best practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service 4.0 investments work better.

This Service 4.0 All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.