Service Leadership Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical Service Leadership Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Leadership related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Leadership specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Leadership Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 993 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Leadership improvements can be made.

Examples; 10 of the 993 standard requirements:

  1. When you consider decision-making processes with teams and your organization, what are the explicit and subtle ways that that diverse voices and viewpoints may be encouraged or inhibited?

  2. How you created new product and service offerings that expanded your customer base, increase share of wallet and improved customer retention?

  3. What are the key challenges facing public sector leaders and what new skills will leaders at all levels have to develop in order to succeed?

  4. How can line management integrate the needs and ideas of all stakeholders into product and service design and implementation?

  5. What publicity would be needed to generate interest in your project or the positive outcomes as a result of your project?

  6. Is continuous meritocracy the key to balancing economic integration and social cohesion in a period of slowing growth?

  7. Is there any one person or group who has responsibility for tracking and demonstrating results for diversity progress?

  8. What has been the most difficult or disappointing aspect of adopting blended learning, relative to your teaching?

  9. How do you sustain a stable, meritocratic and inclusive society with a high quality of life, over generations?

  10. Where does your organization succeed and fail in investing in the development of its leadership at the top?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Leadership book in PDF containing 993 requirements, which criteria correspond to the criteria in...

Your Service Leadership self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Leadership Self-Assessment and Scorecard you will develop a clear picture of which Service Leadership areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Leadership Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Leadership projects with the 62 implementation resources:

  • 62 step-by-step Service Leadership Project Management Form Templates covering over 1500 Service Leadership project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Initiating Process Group: The process to Manage Stakeholders is part of which process group?

  2. Probability and Impact Matrix: How do risks change during the Service Leadership projects life cycle?

  3. Scope Management Plan: Are staffing resource estimates sufficiently detailed and documented for use in planning and tracking the Service Leadership project?

  4. Project Scope Statement: How will you verify the accuracy of the work of the Service Leadership project, and what constitutes acceptance of the deliverables?

  5. Responsibility Assignment Matrix: What tool can show you individual and group allocations?

  6. Procurement Audit: Is it calculated whether aggregated procurement can be more cost-efficient?

  7. Project Performance Report: To what degree does the teams purpose constitute a broader, deeper aspiration than just accomplishing short-term goals?

  8. Project Scope Statement: Elements of scope management that deal with concept development ?

  9. Decision Log: It becomes critical to track and periodically revisit both operational effectiveness; Are you noticing all that you need to, and are you interpreting what you see effectively?

  10. Procurement Management Plan: Are enough systems & user personnel assigned to the Service Leadership project?

 
Step-by-step and complete Service Leadership Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Service Leadership project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Service Leadership project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Service Leadership project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Service Leadership project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Leadership project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Leadership project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Service Leadership project with this in-depth Service Leadership Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Leadership projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service Leadership and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Leadership investments work better.

This Service Leadership All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.