Service Management Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical Service Management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Management related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Management specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 921 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Management improvements can be made.

Examples; 10 of the 921 standard requirements:

  1. Who is responsible to the Security Officer for the day to day operations and job execution of units Security Forces providing law enforcement, physical security, and force protection services?

  2. What actually is the future of IT Service Management if the purchasing and consuming of IT continues to move towards the business and away from the more traditional budget owners in IT?

  3. What processes are in place to triage security-related events and ensure timely and thorough incident management, as per established IT service management policies and procedures?

  4. Is there sufficient transparency into how the cloud provider operates its services Ð including service management practices, hiring policies, supply chain, data centre facilities?

  5. Is this just for information purpose or is there expectations for an inventory management system to support requests for services and work requiring the use of heavy equipment?

  6. What keeps you up at night: Is it long time to market, lack of flexibility and agility, low performance, security gaps, high costs, poor processes, immature service management?

  7. Does the system retain a log of file updates until the next occasion on which the relevant information is reported or the relevant file used in a regular control procedure?

  8. Which element of administration is the authority which a commander in the military service lawfully exercises over his or her subordinates by virtue of rank or assignment?

  9. How can it operations successfully evolve from component management to end-to-end it service management, encompassing business applications and underlying infrastructure?

  10. Security architecture usually consists of the security critical components of the system architecture. Therefore, the main questions are: What is the TCB of the cloud?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Management book in PDF containing 921 requirements, which criteria correspond to the criteria in...

Your Service Management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Management Self-Assessment and Scorecard you will develop a clear picture of which Service Management areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Management Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Management projects with the 62 implementation resources:

  • 62 step-by-step Service Management Project Management Form Templates covering over 1500 Service Management project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Activity Duration Estimates: Is training acquired to enhance the skills, knowledge and capabilities of the Service Management project team?

  2. Lessons Learned: How effectively and consistently was sponsorship for the Service Management project conveyed?

  3. Contractor Status Report: What was the budget or estimated cost for your organizations services?

  4. Team Performance Assessment: To what degree are staff involved as partners in the improvement process?

  5. Activity Duration Estimates: Are measurement techniques employed to determine the potential impact of proposed changes?

  6. Project Scope Statement: What process would you recommend for creating the Service Management project scope statement?

  7. Team Operating Agreement: How will you resolve conflict efficiently and respectfully?

  8. Milestone List: Describe the industry you are in and the market growth opportunities. What is the market for your technology, product or service?

  9. Lessons Learned: Did the delivered product meet the specified requirements and goals of the Service Management project?

  10. Assumption and Constraint Log: Is there documentation of system capability requirements, data requirements, environment requirements, security requirements, and computer and hardware requirements?

 
Step-by-step and complete Service Management Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Service Management project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Service Management project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Service Management project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Service Management project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Management project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Management project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Service Management project with this in-depth Service Management Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service Management and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Management investments work better.

This Service Management All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.