This toolkit is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Business Relationship Manager by offering easy to use templates, blueprints, and documents that can be adapted to your organization's requirements.
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Put together by The Art of Service's industry experts and providing ready to use documents, this valuable kit takes the reader beyond the theoretical to focus on the real benefits and deliverables of Business Relationship Manager and how to apply them successfully within an organization.
This innovative set of documents and ready-to-use templates will provide you with a head start for both learning and applying of a Business Relationship Manager approach that meets today's standards. It is tailor-fit for professionals who don't have the time or resources at hand to develop the required templates and structure for implementation.
The Complete Business Relationship Manager Toolkit Includes the following 15 resources:
1.File: 04 Service Management Process Definitions and Interfaces.doc - Summary: Risks associated with requests for change: to assess and manage the impact on service continuity and availabilityWordcount: 3140
2.File: 10 Service Agreements.doc - Summary: Dealing with individual services has the greatest level for flexibility in managing service levels, but creating individual agreements for each service provision has the potential to create conflicting obligations with customers who have multiple services, or a service which is provided to multiple customers. Wordcount: 2309
3.File: 03 Perspectives on Requirements.docx - Summary: The customer_s perception of the service is consistent with the designed, and actual, performance of the service, but they have greater expectations on the service: in this circumstance, new expectations need to be set for the customer. Wordcount: 3627
4.File: Trackdescription Practitioner IPAD.EN 0107.pdf - Summary: The Agree and Define track (IPAD) is intended for professionals who will participate in managing, organizing and optimizing the operations of the Agree and Define processes in an IT Service Organization which has implemented, or started to implement, IT Service Management Agree and Define processes.Wordcount: 4128
5.File: Service Strategy Fact Sheet.doc - Summary: An example may be a service whose fulfillment elements include a mainframe system and Frame Relay network that still supports business critical processes where the strategic direction of the organization is to retire the mainframe platform and source an MPLS (multi protocol label switching) WAN.Wordcount: 2059
6.File: factsheets in progress.doc - Summary: As soon as the diagnosis is complete, and particularly where a workaround has been found (even though it may not be a permanent resolution), a Known Error Record must be raised and placed in the KEDB _so if further incidents or problems arise, they can be identified and the service restored more quickly.Wordcount: 15687
7.File: Service Catalogue Reasons Hints Tips.ppt - Summary: for browsing available service offerings ____Î should all be included in a Wordcount: 1447
8.File: Roles and Responsibilities of Product Manager.doc - Summary: When solutions are not found in the Catalogue or Pipeline, Product Managers and BRMs work together on making a business case for new service development (NSD). Wordcount: 602
9.File: Presentation 5 - Business Relationship Management.ppt - Summary: of LOS and SLP to fulfill the needs of the Customer Portfolio.Wordcount: 666
10.File: BRM job description.docx - Summary: However, it's possible to develop business relationship managers internally by first looking at people with an interest in technology and who either have undergraduate business degrees or have acquired business-related skills from working in financial roles. Wordcount: 656
11.File: A Guide to IT Service Strategy.docx.doc - Summary: And can IT in its current state, continue to support the business and these new initiatives or are there considerations to be made with regards to new/updated technology, resource requirements, conformance to governance and regulatory requirements etc. Wordcount: 4394
12.File: 01 Role Examples.ppt - Summary: Ensures _____major incidents____Î_ are managed appropriately and all interested parties are involved in decision-making related to resolving the incident or minimizing the impact of the incident. Wordcount: 1068
13.File: 01 Roles and Responsibilities Development Process.doc - Summary: Communication of roles and responsibilities should be made whenever a person or group discovers they must participate in or interact with a service management process: at this point, they must identify what role they are fulfilling and determine if they have the access and capabilities to perform as expected by the process. Wordcount: 7020
14.File: 00 Service Catalog Reasons Hints Tips.ppt - Summary: Establishing a standard set of service offerings, with associated levels and costs to be made available to internal IT customers, means that the organization can leverage market forces and in turn manage the demand for services.Wordcount: 1527
15.File: Presentation 1- Toolkit Introduction Business Relationship Management (Ivanka Menken's conflicted copy 2014-04-23).ppt - Summary: The BRM is a liaison between IT and the business and should Wordcount: 590
This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for Business Relationship Manager.
The kit is designed for those who need or are looking for awareness or skills, but simply don't have time to develop the necessary templates and structure for the implementation.
The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
The Business Relationship Manager toolkit:
1. Contains 15 ready to use documents covering the Preparing, Planning, Designing, Implementing, Operating and Optimizing of Business Relationship Manager
2. Is scalable to any size and type of project or organization
3. Provides blueprints, templates and documents - ready to download and apply
4. Saves you time and budget