Voice Analytics Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical Voice Analytics Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Voice Analytics related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Voice Analytics specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Voice Analytics Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 993 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Voice Analytics improvements can be made.

Examples; 10 of the 993 standard requirements:

  1. When asked what would be convincing evidence that embedding technology into your organization experience benefits employee learning without creating unintended harmful effects?

  2. Do you have the resources to maintain production at the current level or would it be possible to start developing a podcast network and creating a brand or spin-off products?

  3. Which barriers keep you, as a CEO, from implementing an integrated and strategic organizationwide approach to environmental, social and corporate governance issues?

  4. What implications do corresponding technical characteristics have for practices that might be considered reasonable network management in the wireless context?

  5. When there is a conflict between the vision for your organization and the direction for the overall business or industry, how do you resolve it?

  6. What steps do you go through to identify the modifications needed in various processes/technologies to reduce cycle time and improve quality?

  7. Are business divisions outside contact centers and customer support discovering the value of business insights uncovered by speech analytics?

  8. What steps do you take to identify the modifications needed in various processes/technologies to improve timeliness and quality?

  9. What do you believe contributes the most to process improvement - the involvement of the staff or the business results and why?

  10. How do you identify factors and trends that could have the greatest future impact on your organization, business unit or team?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Voice Analytics book in PDF containing 993 requirements, which criteria correspond to the criteria in...

Your Voice Analytics self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Voice Analytics Self-Assessment and Scorecard you will develop a clear picture of which Voice Analytics areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Voice Analytics Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Voice Analytics projects with the 62 implementation resources:

  • 62 step-by-step Voice Analytics Project Management Form Templates covering over 1500 Voice Analytics project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Formal Acceptance: Was the Voice Analytics project work done on time, within budget, and according to specification?

  2. Activity List: How should ongoing costs be monitored to try to keep the Voice Analytics project within budget?

  3. Initiating Process Group: How well did the chosen processes fit the needs of the Voice Analytics project?

  4. Procurement Audit: How do you ensure whether the goods were supplied or works executed in time and properly recorded in measurement books and stock/works registers after inspection?

  5. Procurement Audit: Do buyers obtain price quotations or bids from two or more suppliers on significant purchases if catalog or advertised prices are not available?

  6. Scope Management Plan: Is there general agreement & acceptance of the current status and progress of the Voice Analytics project?

  7. Cost Management Plan: Have activity relationships and interdependencies within tasks been adequately identified?

  8. Procurement Audit: When competitive dialogue was used, did the contracting authority provide sufficient justification for the use of this procedure and was the contract actually particularly complex?

  9. Procurement Audit: Were standards, certifications and evidence required admissible?

  10. Cost Baseline: Is there anything you need from upper management in order to be successful?

 
Step-by-step and complete Voice Analytics Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Voice Analytics project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Voice Analytics project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Voice Analytics project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Voice Analytics project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Voice Analytics project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Voice Analytics project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Voice Analytics project with this in-depth Voice Analytics Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Voice Analytics projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Voice Analytics and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Voice Analytics investments work better.

This Voice Analytics All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.