Voice Analytics Toolkit

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Govern Voice Analytics: system code and artifacts, data and schema modeling, User Interface development, human factors, build/deployment management, asynchronous/high latency programming concepts, integrating with existing enterprise and vendor systems.

More Uses of the Voice Analytics Toolkit:

  • Ensure that brand Content Strategy is properly implemented while maintaining brand voice and tone throughout all deliverables.

  • Ensure all content is consistent in terms of style, quality and tone of voice in the likeness of your organization and your organization.

  • Foster a culture of accountability that emphasizes people and Performance Management, coaching and development, and Employee Engagement.

  • Coordinate Voice Analytics: leverage multiple sources of analytics (web analytics, voice of customer, competitor intelligence) to understand web site performance and visitor behavior.

  • Identify Voice Analytics: conduct deep dive customer segment research to inspire stakeholders across the business and to ensure that the customers voice is core to how the business takes decisions.

  • Ensure your organization supports the entire product line life cycle from Strategic Planning to tactical activities and serves as an internal voice for the customer on new or already existing products throughout the product lifecycle.

  • Be the voice of the learner, ensuring that needs are at the forefront of your curriculum content efforts and help iterate and improve on your content offering.

  • Gather and analyze Voice of the customer information for determining new products or features that should be added to your product offering.

  • Arrange that your group evaluates office 365 voice changes and updates and reports on impact to your organizations use of office 365 voice.

  • Manage Voice Analytics: step into a dynamic environment with the customer and security and become an authoritative voice in your journey.

  • Ensure your primary goal is to ensure learning transfer occurs and to successfully address performance gaps.

  • Use voice and Network Monitoring tools and established procedures to continually monitor designed network and system monitoring devices.

  • Steer Voice Analytics: teamwork and Customer Service completes tasks given to accomplish group goal, functions as team member.

  • Manage unit cost budgets, target setting, performance reporting and associated financial models.

  • Ensure Agile concepts and principles are adhered to, be a voice of reason, and make the tough calls in demanding situations.

  • Ensure the appropriate tone of voice and your brand aesthetic are being captured throughout Social Media copy and visuals.

  • Confirm your organization complies; as technology has evolved, you have kept pace with emerging voice technology to meet the requirements of modern enterprises.

  • Lead people engagement working group and promote voice of the employee (voe) communications.

  • Establish that your organization develops Call Center systems by developing customer interaction and voice response systems, and voice networks; designing User Interfaces; developing and executing user acceptance Test Plans; planning and controlling implementations.

  • Manage day to day operations, ensuring the integrity, security and high availability for voice services.

  • Represent the Voice of the customer to influence Product Direction and inform your Sales And Marketing efforts.

  • Ensure Agile (mainly Scrum/kanban) concepts and principles are adhered to, and also seen as the voice of reason and authority.

  • Create user centered designs by understanding Business Requirements, the Voice of the customer, user journeys, Customer Feedback, and usability findings.

  • Confirm your corporation complies; this use of the customers voice as the starting point in your conversations ensures that you are consistently working backwards to provide direct value to your customers in your day to day operations.

  • Oversee Online Reputation Management and serve as your organization wide voice when responding to online review and Social Media communications.

  • Collaborate with software Quality Assurance and Development Teams in an Agile environment using Business Requirements, and design artifacts, acting as the Voice of the customer.

  • Translate Business Requirements into functional specifications and manage changes to specifications.

  • Help develop editorial voice and content creation across digital platforms.

  • Provide consultation and direct Technical Support in incident, problem and Change Management processes for all enterprise voice related issues.

  • Drive a standard Quality Management process and ensure efficiency relative to people, process, and tools between all parties relative to quality and defect management.

  • Evaluate Voice Analytics: architecture and implement tools and cloud agnostic products to satisfy the analytics and data demand of your organization.

  • Manage work with system architects, Project Teams, functional and technical analysts to design Solution Architecture that meets operational requirements and is scalable, easily maintained, secure and available.


Save time, empower your teams and effectively upgrade your processes with access to this practical Voice Analytics Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Voice Analytics related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Voice Analytics specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Voice Analytics Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Voice Analytics improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. What are you attempting to measure/monitor?

  2. What are the Voice Analytics tasks and definitions?

  3. Can you integrate Quality Management and Risk Management?

  4. Think about some of the processes you undertake within your organization, which do you own?

  5. What are current Voice Analytics paradigms?

  6. Can management personnel recognize the monetary benefit of Voice Analytics?

  7. Do you all define Voice Analytics in the same way?

  8. How do you assess the Voice Analytics pitfalls that are inherent in implementing it?

  9. Who needs to know?

  10. What is your plan to assess your security risks?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Voice Analytics book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Voice Analytics self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Voice Analytics Self-Assessment and Scorecard you will develop a clear picture of which Voice Analytics areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Voice Analytics Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Voice Analytics projects with the 62 implementation resources:

  • 62 step-by-step Voice Analytics Project Management Form Templates covering over 1500 Voice Analytics project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Voice Analytics project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Voice Analytics project team have enough people to execute the Voice Analytics project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Voice Analytics project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Voice Analytics Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

  • 2.1 Voice Analytics Project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Voice Analytics project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Voice Analytics project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Voice Analytics project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Voice Analytics project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Voice Analytics project with this in-depth Voice Analytics Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Voice Analytics projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Voice Analytics and put Process Design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Voice Analytics investments work better.

This Voice Analytics All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.