Voice Of Customer Toolkit

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Establish that your organization works with business partners in the development and delivery of key Speech analytics Voice Of Customer analysis and reporting that aligns with business partner strategy and delivers a clear Value Proposition and return on investment.

More Uses of the Voice Of Customer Toolkit:

  • Develop: externally oriented, bring the Voice Of Customer in everything you do and the decision you make, go the extra mile to exceed customer expectation.

  • Convey the Voice Of Customer to Product Owners and Product Design.

  • Arrange that your team develops the strategic framework for the Brands Voice Of Customer Feedback loop.

  • Confirm your operation develops and drive Lean Roadmap in collaboration with commercial and business teams to use in the deployment of Voice Of Customer, Product Development, and commercialization Strategic Objectives.

  • Develop: leverage multiple sources of analytics (web analytics, Voice Of Customer, competitor intelligence) to understand web site performance and visitor behavior.

  • Identify key moments that matter along the customer journey lifecycle base on output and coordination with the Customer Intelligence and Voice Of Customer Analytics teams.

  • Employ Market Research, Industry Trends, Voice Of Customer, market share, win/loss analysis and Competitive intelligence and price realization to develop Product Strategy and influence roadmap development.

  • Decrease Voice Of Customer Software.

  • Devise: Voice Of Customer Program Management.

  • Facilitate workshops or Voice Of Customer sessions to elicit client input supporting options analysis, Solution Design, and implementation strategy.

  • Provide specific Voice Of Customer Feedback to appropriate product, system, solution and servicE Business leaders for future Product Development, quality, modification, Customer Satisfaction and other purposes.

  • Assure your planning supports internal Supply Chain partners by providing Voice Of Customer to all relevant Supply Chain functions.

  • Be a Voice Of Customer to share insights and Best Practices, connect with engineering team to remove key blockers.

  • Maintain work instructions, calibration records, line audits, part drawings, Voice Of Customer Data, and PM records electronically.

  • Ensure you act as Voice Of Customer to product team to help create new offerings.

  • Lead support experimentation and occasional surveys needed to capture Voice Of Customer.

  • Generate insights and Voice Of Customer to influence long range plan.

  • Oversee and scale existing Voice Of Customer program with operational partners to surface key insights and inform product Development Teams.

  • Provide Voice Of Customer and voice of sales on competitors, market dynamics to business units and Product Management.

  • Organize: Voice Of Customer software.

  • Guide: through Voice Of Customer Insights.

  • Ensure you collaborate; lead Market Researcher Voice Of Customer.

  • Be accountable for utilizing KPIs and Voice Of Customer to identify and implement service improvement opportunities, self service capabilities and automation to improve the overall Service Delivery.

  • Be able to identify Voice Of Customer and incorporate into marketing plans.

  • Restructure bring the Voice Of Customer and voice of employee results into your business line initiatives.

  • Be accountable for managing Market Research, audits, and Voice Of Customer/insight generation initiatives.

  • Organize: Customer Feedback and Voice Of Customer.

  • Secure that your organization collects Voice Of Customer and uses that to refine features in upcoming sprints.

  • Be a Voice Of Customer to share insights and Best Practices, connect with product/Engineering teams to remove key blockers.


Save time, empower your teams and effectively upgrade your processes with access to this practical Voice Of Customer Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Voice Of Customer related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Voice Of Customer specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Voice Of Customer Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Voice Of Customer improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. How do you spread information?

  2. What needs to stay?

  3. Are Voice Of Customer vulnerabilities categorized and prioritized?

  4. How are measurements made?

  5. What are the personnel training and qualifications required?

  6. What management system do you use to leverage the Voice Of Customer Experience, ideas, and concerns of the people closest to the work to be done?

  7. How do you manage unclear Voice Of Customer requirements?

  8. What methods do you use to gather Voice Of Customer Data?

  9. How is the way you as the leader think and process information affecting your organizational culture?

  10. Is the suppliers process defined and controlled?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Voice Of Customer book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Voice Of Customer self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Voice Of Customer Self-Assessment and Scorecard you will develop a clear picture of which Voice Of Customer areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Voice Of Customer Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Voice Of Customer projects with the 62 implementation resources:

  • 62 step-by-step Voice Of Customer Project Management Form Templates covering over 1500 Voice Of Customer project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Voice Of Customer project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Voice Of Customer Project Team have enough people to execute the Voice Of Customer project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Voice Of Customer project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Voice Of Customer Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

  • 2.1 Voice Of Customer Project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Voice Of Customer project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Voice Of Customer project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Voice Of Customer project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Voice Of Customer project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Voice Of Customer project with this in-depth Voice Of Customer Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Voice Of Customer projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Voice Of Customer and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Voice Of Customer investments work better.

This Voice Of Customer All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.