Voice Of The Customer Toolkit

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Head Voice Of The Customer: work in collaboration with the Executive Directors Office on staff engagement and Internal Communication to share Best Practices, highlight bright spots and areas of improvement, and keep staff apprised of organization wide initiatives and activities.

More Uses of the Voice Of The Customer Toolkit:

  • Secure that your corporation complies; logistics, operations, quality, customer sales/service, and finance, Voice Of The Customer.

  • Engage with customers to understand needs, evolve Product Requirements and be the Voice Of The Customer in the Product Planning process.

  • Methodize Voice Of The Customer: act as the Voice Of The Customer and use Customer Feedback to help product and engineering improve the product.

  • Oversee Voice Of The Customer: act as the Voice Of The Customer to collect feedback, engage internal resources to fix any issues or expectations gaps.

  • Be the Voice Of The Customer by introducing client stakeholders to Insights Leadership Team and conducting monthly or quarterly Business Review.

  • Resolve customer quality concerns and represent the Voice Of The Customer in order to affect improvement in Operations and the Quality Management System.

  • Gather and analyze Voice Of The Customer Information for determining new products or features that should be added to your Product Offering.

  • Be accountable for maintaining close alignment with your counterparts across the Services team to promote Team Culture and serve as the Voice Of The Customer.

  • Serve as the internal Voice Of The Customer by collecting feedback on platform use to share with Product and Engineering.

  • Coordinate between design, deployment, post deployment Support And Operations teams to incorporate Voice Of The Customer Feedback into updated documentation and standards.

  • Be the Voice Of The Customers internally, sharing Process Improvements, feedback, needs/issues into the internal ecosystem, contributing to achieve better solutions and drive growth.

  • Be the Voice Of The Customer, share insights and Best Practices, and connect with Engineering teams to remove key blockers.

  • Ensure the Voice Of The Customer is present by incorporating Customer Feedback, usage metrics, and usability findings into design.

  • Supervise Voice Of The Customer: work closely with product and Engineering teams to scope new products and be the Voice Of The Customer in new Product Development.

  • Lead Voice Of The Customer: advocate as the Voice Of The Customer on the utilities Leadership Team and create a persistent focus on the customer in organization Decision Making.

  • Represent the Voice Of The Customer to influence Product Direction and inform your sales and Marketing Efforts.

  • Methodize Voice Of The Customer: target customers with the right action at the right time and with the product team to act as Voice Of The Customer in driving Product Development.

  • Initiate Voice Of The Customer: act as the internal Voice Of The Customer, offering insights to all areas of thE Business to help build a better product.

  • Collaborate with Customer Success, Technical Support, marketing and Engineering teams to resolve technical issues and provide Customer Feedback as the Voice Of The Customer.

  • Secure that your business utilizes both qualitative and Quantitative Data and sources to understand the Voice Of The Customer and implement solutions.

  • Create user centered designs by understanding Business Requirements, the Voice Of The Customer, user journeys, Customer Feedback, and usability findings.

  • Coordinate with product owners and business relationship managers to incorporate the Voice Of The Customer.

  • Warrant that your planning represents the Voice Of The Customer to the Scrum Team, ensuring that Business Value expected is delivered in a given feature.

  • Guide Voice Of The Customer: advocate as the Voice Of The Customer on the utilities Leadership Team and create a persistent focus on the customer in organization Decision Making.

  • Collaborate with Software Quality Assurance and Development Teams in an Agile environment using Business Requirements, and design artifacts, acting as the Voice Of The Customer.

  • Gather and analyze Voice Of The Customer Data and generate reports on results to identify and highlight issues for Management Review.

  • Head Voice Of The Customer: Voice Of The Customer and competition ensures that relevant insights, trends, and needs of the customer are accounted for in annual Strategic Plans.

  • Develop client insights that shape Brand Strategy and drive Key Business Decisions across your organization, bringing the Voice Of The Customer to your organization.

  • Support Content Creation through Data Driven decisions, SEO Best Practices and the Voice Of The Customer at the center.

  • Create processes to relay the Voice Of The Customer to the Product and Software Development Teams, Sales and Executive Management.

  • Be the voice of the Field Sales to corporate to continually improve and ensure successful outcomes.

  • Ensure you conceive; build Penetration Testing (Ethical Hacking) strategy for department analyzing applications and size of testing engagement conducted to satisfy annual testing and Compliance Requirements.

  • Make sure that your project complies; conducts numerous automated system searches using organization databases and the internet to collect information and forwards data to appropriate personnel.

  • Control Voice Of The Customer: review and assess current procedures and identifies opportunities to improve Customer Service/satisfaction, effectiveness, and productivity among the various Call Center work groups.

 

Save time, empower your teams and effectively upgrade your processes with access to this practical Voice Of The Customer Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Voice Of The Customer related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Voice Of The Customer specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Voice Of The Customer Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Voice Of The Customer improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. What needs to be done?

  2. To what extent would your organization benefit from being recognized as a award recipient?

  3. Do you know what you Need To Know about Voice Of The Customer?

  4. How often will data be collected for measures?

  5. What is the Voice Of The Customer business impact?

  6. How do you monitor usage and cost?

  7. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

  8. If your company went out of business tomorrow, would anyone who doesn't get a paycheck here care?

  9. How do you deal with Voice Of The Customer risk?

  10. Are you using a Design Thinking approach and integrating Innovation, Voice Of The Customer Experience, and Brand Value?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Voice Of The Customer book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Voice Of The Customer self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Voice Of The Customer Self-Assessment and Scorecard you will develop a clear picture of which Voice Of The Customer areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Voice Of The Customer Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Voice Of The Customer projects with the 62 implementation resources:

  • 62 step-by-step Voice Of The Customer Project Management Form Templates covering over 1500 Voice Of The Customer project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Voice Of The Customer project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Voice Of The Customer Project Team have enough people to execute the Voice Of The Customer Project Plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Voice Of The Customer Project Plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

 
Step-by-step and complete Voice Of The Customer Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Voice Of The Customer project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Voice Of The Customer project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Voice Of The Customer project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Voice Of The Customer project with this in-depth Voice Of The Customer Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Voice Of The Customer projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Voice Of The Customer and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Voice Of The Customer investments work better.

This Voice Of The Customer All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.