Customer Value Proposition Toolkit

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Control Customer Value Proposition: monitor the performance of IT Service Desk activities, Identify Opportunities For Improvement, and develop solutions for enhanced Service Quality and prevention of possible future issues.

  • Be accountable for providing internal and external technical training in Statistical Process Control, quality specifications, Quality Systems, and customer expectations.

  • Troubleshoot, design, and implement technical solutions for customer Security Operations challenges.

  • Confirm your corporation interacts with customer quality, external vendors, contractors or suppliers to ensure products or services meet your organizations Quality Standards.

  • Provide input on design and testing of various forecasting methodologies as it relates to loyalty points balance, Customer Behavior, and propensity to buy.

  • Drive continuous Process Improvements to maximize customer delivery, quality, Operational Excellence and financial benefits associated with corporate standards and industry Best Practices.

  • Participate with the customer in the Strategic Design process to translate security and Business Requirements into Processes And Systems.

  • Guide Customer Value Proposition: complete engagements focused on the analysis of the clients data and the re design of the clients deposit products to help the client meet its strategic, business and customer needs.

  • Arrange that your planning complies; professionals, who provide Technical Support, perform trouble shooting functions and resolve customer issues for enterprise software.

  • Organize Customer Value Proposition: great Leadership Skills to manage Customer Engagement, Thought Leadership in software automation or industrial domain and deliver high Quality Software solution and innovate offers.

  • Assure your organization as trusted customer advocates, the Application Migration and Modernization Practice helps organizations understand Best Practices around advanced Cloud Based Solutions, and how to migrate and modernize existing workloads to the cloud.

  • Drive Customer Value Proposition: customer focused and solution oriented mindset, capable of building trusted relationships with both internal and external stakeholders.

  • Warrant that your organization complies; conducts Business Process Mapping of customer as is and to be processes using various tools and techniques.

  • Drive data initiatives for internal KPI reporting, user growth analytics, and product usage in collaboration with Customer Success, product, and marketing.

  • Establish Customer Value Proposition: own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow up with the member.

  • Gather feedback on Customer Satisfaction and internal service performance to foster continual improvement.

  • Lead Customer Value Proposition: customer solution centers are made up of teams that provide remote (offsite) service; customer access, pre sales, post sales, and Service Delivery.

  • Ensure you anticipate; hold design and information gathering workshops with the Customer to understand the Customers existing netWork Design and technical requirements of new netWork Designs.

  • Confirm your operation complies; owns and drive the long term vision and strategy for the end to end Risk Management and Best Practices based on external trends, Business Strategy/objectives, and target customer needs.

  • Manage Customer Value Proposition: tap into Customer Insights and Competitive intelligence to inform the go to market strategy and over time, improve adoption tactics.

  • Orchestrate Customer Value Proposition: review contracts to identify all critical customer requirements; review and coordinate implementation of customer quality requirements.

  • Drive Customer Lifetime Value through relationship based identification of opportunities to reduce churn and foster account growth in response to customer needs and solutions.

  • Be accountable for driving Continuous Improvement and championing positive change to improve Service Levels, increase Customer Satisfaction, reduce resolution times, lower overall operating costs, and increase revenue growth.

  • Be certain that your organization develops a dashboard/Balanced Scorecard with metrics to drive operational efficiencies (while enhancing staff satisfaction and Customer Service, resources permitting).

  • Provide detailed designs and engineering for all physical Inside Plant aspects on commercial customer product delivery projects.

  • Maintain communication with customer and other team members to ensure deliverables and desired outcomes are on track and expectations are clear.

  • Confirm your organization advises purchasing when product usage is up, new customer items, back orders, or out of stock at the time of order entry.

  • Establish Customer Value Proposition: Effective Communication and Customer Service skills.

  • Stay abreast of Market Trends and customer preferences to identify innovation opportunities.

  • Ensure you are an effective communicator who can account for technical concepts to product leaders, Customer Support, scientists, and other engineers.

  • Identify Customer Value Proposition: work closely with service Operations Management to ensure alignment against customer objectives and needs.

  • Supervise Customer Value Proposition: clearly and concisely convey your product vision to leadership and press to communicate the value of the work that the team is doing.

  • Secure that your business oversees a high performing Cross Functional Team that delivers consumable, standardized evolving Hybrid Cloud and end user Infrastructure Services and solutions (resilient, high quality, highly automated and up to date).


Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Value Proposition Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Customer Value Proposition related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Customer Value Proposition specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Customer Value Proposition Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Customer Value Proposition improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. How can skill-level changes improve Customer Value Proposition?

  2. Did your employees make progress today?

  3. What are the estimated costs of proposed changes?

  4. Do you think Customer Value Proposition accomplishes the goals you expect it to accomplish?

  5. Are you dealing with any of the same issues today as yesterday? What can you do about this?

  6. What successful thing are you doing today that may be blinding you to new growth opportunities?

  7. What Customer Value Proposition data should be collected?

  8. Do the benefits outweigh the costs?

  9. What methods do you use to gather Customer Value Proposition data?

  10. What is an unauthorized commitment?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Customer Value Proposition book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Customer Value Proposition self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Customer Value Proposition Self-Assessment and Scorecard you will develop a clear picture of which Customer Value Proposition areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Customer Value Proposition Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Customer Value Proposition projects with the 62 implementation resources:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Customer Value Proposition project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Customer Value Proposition Project Team have enough people to execute the Customer Value Proposition Project Plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Customer Value Proposition Project Plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Customer Value Proposition Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Customer Value Proposition project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Customer Value Proposition project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Customer Value Proposition project with this in-depth Customer Value Proposition Toolkit.

In using the Toolkit you will be better able to:

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Value Proposition investments work better.

This Customer Value Proposition All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.