ISO 17020 Toolkit

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Are you ISO 17020 ready and compliant to perform inspections? The ISO 17020 Toolkit addresses common challenges with best-practice templates, step-by-step work plans and maturity diagnostics to ready your organization.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated ISO 17020 specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest edition of the ISO 17020 Self Assessment Toolkit containing the requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ISO 17020 improvements can be made.

10 example questions of the standard requirements:

  1. Do stakeholders agree with the analysis of the benefits in the impact assessment of adopting the optimal approach compared against a less optimal one, do you have any other relevant data?

  2. What economic and other factors should departments take into consideration when determining that the use of a voluntary standard is practical for regulatory or other mission purposes?

  3. What factors should departments use in evaluating whether to use voluntary non-consensus standards in regulation, procurement solicitations, or other non-regulatory uses?

  4. Are there any additional charges that might result from a delay in the assessment, because of an identified need to further develop the quality system before continuing?

  5. Are facilities and appropriate environments provided for calibration, handling, control, storage and maintenance of all testing and measuring equipment?

  6. Should regulatory departments recognize programs that already exist in the private sector whose results can satisfy the requirements of the regulation?

  7. Is the inspection body a legal entity, or a defined part of a legal entity, that it can be held legally responsible for all its inspection activities?

  8. Can the process of judgement of equivalence of technical regulations be separated from formulation and legitimate objective of technical regulations?

  9. Do all areas of the management system have to be covered at least annually if prior audits indicate only minor nonconformities and good stability?

  10. Are assessment and verification staff including subcontractors impartial and free from engagements and influences, which could affect objectivity?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

 

Your ISO 17020 self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the ISO 17020 Self-Assessment and Scorecard you will develop a clear picture of which ISO 17020 areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough ISO 17020 Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage ISO 17020 projects with the implementation resources:

  • Step-by-step ISO 17020 Project Management Form Templates covering ISO 17020 project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Formal Acceptance: Is formal acceptance of the ISO 17020 project product documented and distributed?

  2. Scope Management Plan: Does the title convey to the reader the essence of the ISO 17020 project?

  3. Scope Management Plan: What are the risks that could significantly affect the budget of the ISO 17020 project?

  4. Procurement Management Plan: Are internal ISO 17020 project status meetings held at reasonable intervals?

  5. Risk Audit: Are procedures in place to ensure the security of staff and information and compliance with privacy legislation if applicable?

  6. Decision Log: How does provision of information, both in terms of content and presentation, influence acceptance of alternative strategies?

  7. Activity Duration Estimates: If the optimiztic estimate for an activity is 12days, and the pessimistic estimate is 18days, what is the standard deviation of this activity?

  8. Change Management Plan: What are the key change management success metrics?

  9. Monitoring and Controlling Process Group: What were things that you did very well and want to do the same again on the next ISO 17020 project?

  10. Risk Audit: To what extent should analytical procedures be utilized in the risk-assessment process?

 
Step-by-step and complete ISO 17020 Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 ISO 17020 project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 ISO 17020 project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 ISO 17020 project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 ISO 17020 project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 ISO 17020 project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 ISO 17020 project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any ISO 17020 project with this in-depth ISO 17020 Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose ISO 17020 projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in ISO 17020 and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make ISO 17020 investments work better.

This ISO 17020 All-Inclusive Toolkit enables You to be that person.