Journey Mapping Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical Journey Mapping Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Journey Mapping related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Journey Mapping specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Journey Mapping Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 991 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Journey Mapping improvements can be made.

Examples; 10 of the 991 standard requirements:

  1. Are you once again getting into the best practices thing where people just copying the others and it proves disastrous for certain brands whereas it worked for maybe the initial one?

  2. Will your organization be on the front lines charging ahead with a bold omnichannel customer experience strategy or scrambling to defend its business as other companies gain ground?

  3. Do you feel that your organization does a good job of providing a consistent customer experience when customers engage your brand with a multichannel approach?

  4. How do you feel about the assertion that there are high levels of potentially avoidable customer enquiries and low levels of resolution on first contact?

  5. What are the customer sentiment and emerging topics shared across social, chat and web channels specific to your organization and competitors?

  6. How to communicate the experiential aspects of the customer journey in the most effective way to support and inspire the service developers?

  7. What are the moments of truth in the sales funnel that have the greatest impact on the conversion of that prospect to a customer?

  8. How does your organizations commitment to CX drive other areas of your organization as product development and daily operations?

  9. Have you left out any important issues with regard to customer contact handling and the ways in which it might be improved?

  10. What is the best offer you can personalize for each customer, as the basis of your next interaction with that customer?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Journey Mapping book in PDF containing 991 requirements, which criteria correspond to the criteria in...

Your Journey Mapping self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Journey Mapping Self-Assessment and Scorecard you will develop a clear picture of which Journey Mapping areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Journey Mapping Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Journey Mapping projects with the 62 implementation resources:

  • 62 step-by-step Journey Mapping Project Management Form Templates covering over 1500 Journey Mapping project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Team Performance Assessment: To what degree can team members meet frequently enough to accomplish the teams ends?

  2. Planning Process Group: To what extent and in what ways are the Journey Mapping project contributing to progress towards organizational reform?

  3. Executing Process Group: Do Journey Mapping project managers understand your organizational context for Journey Mapping projects?

  4. WBS Dictionary: Incurrence of actual indirect costs in excess of budgets, by element of expense?

  5. Scope Management Plan: Has your organization readiness assessment been conducted?

  6. Activity Cost Estimates: Based on your Journey Mapping project communication management plan, what worked well?

  7. Assumption and Constraint Log: Are you meeting your customers expectations consistently?

  8. Decision Log: Decision-making process; how will the team make decisions?

  9. Responsibility Assignment Matrix: Too many rs: with too many people labeled as doing the work, are there too many hands involved?

  10. Stakeholder Management Plan: Does the resource management plan include a personnel development plan?

 
Step-by-step and complete Journey Mapping Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Journey Mapping project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Journey Mapping project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Journey Mapping project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Journey Mapping project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Journey Mapping project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Journey Mapping project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Journey Mapping project with this in-depth Journey Mapping Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Journey Mapping projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Journey Mapping and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Journey Mapping investments work better.

This Journey Mapping All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.