Shared Services Centre Toolkit

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Govern Shared Services Centre: engineering, deploy, and maintain new data subsystems used in Identity Management and Access management ecosystems.

More Uses of the Shared Services Centre Toolkit:

  • Establish and manage relationship with logistics Services Providers, vendor warehouses and small package carriers.

  • Supervise Shared Services Centre: monitor related Key Performance Indicators and/or Service Level Agreements to ensure delivery of effective, efficient and quality services as agreed with Key Stakeholders.

  • Secure that your organization monitors database governance, database services, and operational metrics to track and improve services levels, Operational Transparency and effectiveness, and audit and security compliance.

  • Systematize Shared Services Centre: Directory Services as LDAP and Active Directory and integration of Directory Services with Identity Management tools.

  • Oversee Shared Services Centre: work closely with your Managed Security Services provider (MSSP) and IT teams to review alerts and investigate security incidents.

  • Govern Shared Services Centre: ready to collaborate on products and services that change the way your clients do business creating service at scale.

  • Guide Shared Services Centre: monitor all production services to ensure appropriate controls and tools are in place to protect infrastructure, applications and data from security breaches either internally or externally.

  • Be accountable for coaching software deployment strategies that allow DevOps engineers to successfully deploy software and services in any environment.

  • Ensure that all Service Level Agreements (SLAs) for information technology services across your organization are delivered according to specifications.

  • Confirm your corporation provides application Software Development services or Technical Support typically in a defined project.

  • Lead Shared Services Centre: general services consists of capital Project Management, fleet services, procurement, Environmental Services, Property Management, and other support services.

  • Formulate Shared Services Centre: in collaboration with operational and shared services leaders, identify enhanced/new tools, techniques and training and foster a culture of Learning And Development as it relates to project delivery.

  • Create effective partnerships and negotiate support agreements with Services Providers and hardware/software vendors.

  • Deliver and provide a broad spectrum of Consulting Services throughout project completion ranging from the configuration, testing, Business Intelligence, technology optimization, Project Management, and product training.

  • Be accountable for developing and recommending strategies and alternatives for the provision of services and resources.

  • Engage with departments and stakeholders across your organization to communicate the importance of Open Data, analytics, and internal data sharing for better services and Decision Making.

  • Warrant that your organization acts as a customer advocate to all Services Teams, ensuring that customer needs and expectations are understood and properly translated to operational parameters.

  • Coordinate creation of sell sheets for multi client and other services working with marketing and the creative department.

  • Be an accomplished procurement professional who has demonstrated tangible success in developing strategic Category Management strategies and optimizing the purchase of goods and services for Corporate Services.

  • Collaborate with one of the leading Marketing Research, Product Management, and creative Services Teams in the industry.

  • Pilot Shared Services Centre: work closely with analytics, product, and Services Teams to understand data and solution requirements.

  • Establish that your venture complies; conducts automation planning and identification and analysis of department programmatic requirements and system changes and problems.

  • Create, build and maintain open partnerships and relations with third party Services Providers.

  • Ensure you accomplish; should be a hands on development for designing, implementing and building large scale services which are resilient, configurable and scalable.

  • Ensure your organization provides substantive management support services in the areas of special programs/projects, surveys, training/development needs, workforce enhancements programs, audit readiness, Records management, cost analysis, and multi year Fiscal Planning.

  • Manage relationships with external Information security technology vendors and specialized Information security Professional Services firms.

  • Guide Shared Services Centre: Professional Services and Data Center operations.

  • Arrange that your organization facilitates Business Process improvement initiatives for your organization and your organization, along with building recognizable sustained improvements for the client on services that are provided.

  • Identify Shared Services Centre: one is also expected to contribute towards continuously raising the performance bar of the quality services organization.

  • Evaluate Shared Services Centre: Environmental Services are mostly interdisciplinary.

  • Be accountable for servicing and preventive maintenance of assembly, material handling equipment according to service instructions and control instructions.

 

Save time, empower your teams and effectively upgrade your processes with access to this practical Shared Services Centre Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Shared Services Centre related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Shared Services Centre specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Shared Services Centre Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Shared Services Centre improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. Who has control over resources?

  2. How likely is it that a customer would recommend your company to a friend or colleague?

  3. At what cost?

  4. Do you think Shared Services Centre accomplishes the goals you expect it to accomplish?

  5. Is Shared Services Centre realistic, or are you setting yourself up for failure?

  6. How is implementation research currently incorporated into each of your goals?

  7. What are the processes for audit reporting and management?

  8. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

  9. Do staff qualifications match your project?

  10. What activities does the governance board need to consider?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Shared Services Centre book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Shared Services Centre self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Shared Services Centre Self-Assessment and Scorecard you will develop a clear picture of which Shared Services Centre areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Shared Services Centre Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Shared Services Centre projects with the 62 implementation resources:

  • 62 step-by-step Shared Services Centre Project Management Form Templates covering over 1500 Shared Services Centre project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Shared Services Centre project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Shared Services Centre Project Team have enough people to execute the Shared Services Centre project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Shared Services Centre project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

 
Step-by-step and complete Shared Services Centre Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Shared Services Centre project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Shared Services Centre Project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Shared Services Centre project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Shared Services Centre project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Shared Services Centre project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Shared Services Centre project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Shared Services Centre project with this in-depth Shared Services Centre Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Shared Services Centre projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Shared Services Centre and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Shared Services Centre investments work better.

This Shared Services Centre All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.