Crisis Response Toolkit

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Arrange that your organization responds to emergency calls with officers to emotionally stabilize persons impacted and link them with community resources; provides follow up contact with appropriate parties once situation is stabilized.

More Uses of the Crisis Response Toolkit:

  • Be accountable for identifying, developing and implementing New Processes and technologies that enhance Corporate Security and Crisis Response posture while creating value for your organization.

  • Confirm your organization performs wide array of direct and indirect services in Crisis Response system for persons experiencing acute/urgent emotional or mental problems.

  • Manage knowledge and compliance with Policies and Procedures as detailed in the personnel policy and procedure manual.

  • Organize: effectively represent the health department in contacts with the public, Community Organizations, and other government departments.

  • Make sure that your enterprise complies; functions, programs, and services of public and private departments involved in health education and outreach activities.

  • Be accountable for planning, contingency/Crisis Response, special Event Planning, security and Policy Review, and Public Affairs Resource Management elements.

  • Confirm your team ensures that all interventions are documented and tracked appropriately according to all organization standards and governing regulations.

  • Manage work with diverse populations and complex situations involving community departments, organizations, clients, and staff.

  • Ensure you advise; lead with knowledge in Business System operations, equipment evaluations, System Development techniques and workflow.

  • Manage work with Administrative Staff to ensure that all services are documented based on billing and regulatory standards; collects information on consumers insurance and reflects all demographic data.

  • Confirm your organization assures security for clients by monitoring and supervising the facility and the services delivered by the facility.

  • Develop and lead Community Of Practice and functional Team Members regarding incident and Crisis Response guidelines and leading practices.

  • Perform and document research dealing with a variety of legislative, regulation, and administrative analysis work.

  • Secure that your group identifies potential problems or areas of friction and advises management officials concerning the causes of the problems and suggested methods for resolving them.

  • Provide on call Crisis Response and back up interventions and services (shared responsibility among team).

  • Manage the development and implementation of Crisis Management and Business Continuity Plans across the enterprise and ensures linkage for all Crisis Response And Recovery plans.

  • Confirm your organization complies; principles, techniques and practices of Project Planning, development, and coordination and Staff Development.

  • Develop and enhance cooperative professional relationships with local community departments significant to the continuum of care for clients.

  • Lead a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way.

  • Collaborate with cross functional partners on Crisis Response and management, emergency coordination, and Business Information and intelligence.

  • Confirm your strategy serves as a liaison between the Health Department and other public and private departments, Community Organizations, professional groups, and other stakeholders.

  • Standardize: work as a team member, maintain effective working relationships, and foster a positive and cooperative work/residential environment.

  • Confirm your design maintains good communication with all organization service areas, referral sources, and emergency systems to ensure efficient transfers, referral, and quality care for clients.

  • Establish that your team complies; items are designed with the objective of Effectively Communicating organization activities, programs, and policies to a variety of internal and External Stakeholders.

  • Organize: Public Safety, Community Outreach, stakeholders, health, disaster relief, elder care, community and Economic Development.

  • Steer: constantly demonstrate cooperative behavior with colleagues, supervisors, customers, clients, and the public.

  • Pilot: learn the principles, techniques and practices of Project Planning, development, and coordination and Staff Development.

  • Determine the need for crisis intervention services, or referrals to other resources, based on crisis assessments.

  • Be certain that your design facilitates client participation in care plan by interaction with them as a source of emotional support, resource Problem Solving, and advocating for needs.

  • Guide: proactively monitor, identify, correlate and escalate threat/emergency/crisis incidents by leveraging Open Source intelligence and Physical Security technology tools.


Save time, empower your teams and effectively upgrade your processes with access to this practical Crisis Response Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Crisis Response related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Crisis Response specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Crisis Response Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Crisis Response improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. Is the scope of Crisis Response Cost analysis cost-effective?

  2. Who is involved in the Management Review process?

  3. What knowledge, skills and characteristics mark a good Crisis Response project manager?

  4. How do the Crisis Response results compare with the performance of your competitors and other organizations with similar offerings?

  5. When you map the key players in your own work and the types/domains of relationships with them, which relationships do you find easy and which challenging, and why?

  6. What are strategies for increasing support and reducing opposition?

  7. What Crisis Response standards are applicable?

  8. What is the scope of Crisis Response?

  9. What is the source of the strategies for Crisis Response strengthening and reform?

  10. Will it be accepted by users?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Crisis Response book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Crisis Response self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Crisis Response Self-Assessment and Scorecard you will develop a clear picture of which Crisis Response areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Crisis Response Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Crisis Response projects with the 62 implementation resources:

  • 62 step-by-step Crisis Response Project Management Form Templates covering over 1500 Crisis Response project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Crisis Response project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Crisis Response Project Team have enough people to execute the Crisis Response Project Plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Crisis Response Project Plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Crisis Response Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Crisis Response project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Crisis Response project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Crisis Response project with this in-depth Crisis Response Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Crisis Response projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Crisis Response and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Crisis Response investments work better.

This Crisis Response All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.