End User Experience Toolkit

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  • Provide support and ensure reliability of end user technologies, Systems And Processes according to established procedures and industry Best Practices.

  • Drive efficiencie through software improvement and Root Cause Analysis resulting in Service Delivery, maturity, and scalability.

  • Drive strategy for end to end availability and performance of critical services and build automation to prevent problem recurrence.

  • Assure your team complies; as you would expect, your customers have the highest expectations for feature quality, security, reliability, availability, and performance.

  • Collaborate with your management and team to create a schedule that ensures a high level of productivity (creating that ideal work/life balance).

  • Collaborate with Project Managers and production designers to create end products that capture the clients social needs and goals.

  • Ensure you carry out; understand and evaluate the technology trends and the changing business/competitor landscape and prepare your organization to be disruptive.

  • Confirm your strategy complies; its goal is to help leaders of Complex Organizations effectively coordinate operations (people, technology, information, process) to ensure mission success.

  • Manage work with various Technology Teams to champion the adoption of patterns, platforms, and tools to support the usage and conformity of Solution Architecture.

  • Be accountable for maintaining existing technologies along with establishing effective processes to provide the highest levels of systems availability.

  • Provide general knowledge, training and solution sets to first level support teams to improve first call resolution and increase Customer Satisfaction.

  • Confirm you mentor; lead Software Engineering teams to enhance the performance, scalability and observability of resources of multiple applications and ensure that production handoff requirements are met.

  • Ensure you devise; shared accountability for achievement of sales targets, create, review, update and distribute order Status Reports for assigned distributors and team members on a regular basis.

  • Create specifications for reports and analysis ensuring that the analytical capabilities meet existing and new Business Needs while applying the appropriate Business Analysis and Project Management skills.

  • Be certain that your organization complies; orders equipment and parts from vendors, oversees payment processes; maintains equipment inventory and project schedules.

  • Develop, implement, integrate, and/or support technology solutions in a manner that meets or exceeds customer expectations for quality, cost, and timeliness.

  • Develop and interpret reports for simple to complex scope initiatives which clearly indicates key workforce status and trends.

  • Ensure you train; build tools to lead through automation and proactive/predictive alerts by having robust data analytical toolset to identify improvement areas.

  • Support of local operations and Development Teams in work on databases, Back End Software Development, front end websites, and other mission critical systems.

  • Ensure you extend existing automation framework to work with new services and write end to end automation for user scenarios (UI and service layer).

  • Provide Technical Support for office end users, ensure smooth day to day operations of computers, applications, servers, and printers.

  • Follow the product into the field to understand end user and business owner satisfaction and assess needs/opportunities for ongoing enhancements or additional product buildout.

  • Confirm your strategy develops and presents metrics/status to executive leadership via dashboards, monthly statistics, operational reports; ensuring a tight monitoring and follow up to meet target KPIs, SLAs, and end user Performance Metrics.

  • Establish that your organization complies; conducts one on one Training Sessions with desktop users; provides information on system and application functions; communicates user access rights.

  • Ensure your planning complies; mentors team members on methods and techniques and work to establish formal processes to enable consistent execution of UX strategy.

  • Confirm your venture oversees the Document Management System for tracking, retrieving, updating, and maintaining all program/project documents.


Save time, empower your teams and effectively upgrade your processes with access to this practical End User Experience Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any End User Experience related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated End User Experience specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the End User Experience Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which End User Experience improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. What can be used to verify compliance?

  2. Who pays the cost?

  3. What are the disruptive End User Experience technologies that enable your organization to radically change your business processes?

  4. To what extent does each concerned units management team recognize End User Experience as an effective investment?

  5. How difficult is it to qualify what End User Experience ROI is?

  6. How do you verify and develop ideas and innovations?

  7. Are there regulatory / compliance issues?

  8. Are the criteria for selecting recommendations stated?

  9. Has a Cost Benefit Analysis been performed?

  10. What do you need to start doing?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the End User Experience book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your End User Experience self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the End User Experience Self-Assessment and Scorecard you will develop a clear picture of which End User Experience areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough End User Experience Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage End User Experience projects with the 62 implementation resources:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all End User Experience project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the End User Experience Project Team have enough people to execute the End User Experience project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed End User Experience project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete End User Experience Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 End User Experience project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 End User Experience project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any End User Experience project with this in-depth End User Experience Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose End User Experience projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in End User Experience and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make End User Experience investments work better.

This End User Experience All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.