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Infrastructure and Operations Toolkit

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IT Project Management leads multiple complex IT Projects and is accountable for the quality of the results, Benefits Realization, end User Satisfaction and timely delivery, ensuring that projects are planned and executed in a manner consistent with Organization Strategy, commitments, goals, and standards.

More Uses of the Infrastructure and Operations Toolkit:

  • Support thE Business development function in forming partnerships, evaluating technical investment risks and rewards, identifying and evaluating acquisition targets, etc.

  • Take control of the Infrastructure environment End To End to monitor the reliability and stability of the products and solutions deployed for each service with proactive tuning and improvements.

  • Manage work with Infrastructure and Operations Teams to deliver measurable Security Service improvements, ensuring that all elements of the service provide the Best Value for cost.

  • Ensure cost effective design, development, integration, implementation, testing, and maintenance of New Services, tools, equipment and systems in support of Business Objectives and requirements.

  • Drive Enterprise Architecture solutions, framework, roadmap, program optimization and Process Engineering in a high velocity culture by introducing technology, requirements, deliverables, gaps and Systems Design.

  • Serve as a liaison between technical and non technical departments, communicate with other functions, developers, Product Managers and Technical Support specialists on product issues.

  • Develop and execute a strategic and tactical roadmap for Lean transformation leveraging internal organization resources with reduced reliance on external vendors (growing internal capabilities).

  • Assure your venture leads and facilitates interaction with Business Leaders, Product Managers and product owners in your organization driven conversation over the risks and implications of the product decision to the Line Of Business, business unit and greater enterprise.

  • Orchestrate: account for potential interface with existing products, providing insights into the possibilities of multi product/technology based solutions to complex technology issues.

  • Manage activities associated with complex IT Projects of varying types and sizes, applying Project Management principles and techniques to ensure timely and quality delivery of projects.

  • Confirm your strategy ensures quality customer Service Outcomes by studying, evaluating, and re designing processes; establishing and communicating service metrics; monitoring systems; and analyzing results from surveys and Customer Feedback.

  • Ensure you assess; lead the analysis of architecture portfolios (applications, information, and/or technology) to assess opportunities for improvement and identify changes needed to meet strategic Business Needs.

  • Utilize existing processes and templates from multiple disciplines Project Management, Product Management, communications, marketing, Corporate Strategy, etc.

  • Elicit detailed Business Requirements by engaging thE Business to capture clear Functional Design artifacts using techniques like Use Cases, systems and data diagrams and Process Flow diagrams.

  • Audit: through supportive leadership, create an inspiring and trusting Team Environment promoting the growth of Team Members with an Open Communication culture.

  • Drive to robust and innovative Strategic Solutions and builds resilient support for next generation systems to solvE Business challenges and enhance the technical environment.

  • Identify: partner with Business Leadership to determine the Technology Solution needs that best serve your organizations customers, Team Members and stakeholders.

  • Provide consulting support in the identification and development of competitive Product Strategies to maintain and enhance Product Differentiation in the marketplace.

  • Provide hands on technical and Engineering Support regarding the design, connectivity, and configuration of Network Infrastructure and unified communication Infrastructure and Operations.

  • Manage the efficient daily Operations And Maintenance of the IT Services using ITIL principles and industry Best Practices, automation and orchestration capabilities and ensure efficient Service Delivery.

  • Use data and Key Performance Indicators to proactively identify areas for improvements and lead standardization efforts to enhance and simplify processes.

  • Provide vision for and direct oversight of issue based Problem Solving, Solution Delivery and on going Relationship Management to ensure strategic use of technology in support of Business Objectives.

  • Secure that your organization provides expert advice on Foreign Relations, Protocol Regulations, Guidance and Guidelines and execute proper Protocol at all times during all aspects of each visit.

  • Control: conduct strategic and tactical level planning in partnership with peers in it to develop technical roadmap, and ensure delivery of supportable Technology Solutions that meet Business Needs.

  • Manage work with developers, IT infrastructure and Operations Teams, and IT Security Teams to ensure alignment to Cloud Platform governance and security standards.

  • Be accountable for ensuring the availability of client/server applications, and developing and supporting the processes/procedures for ongoing management of the server environment.

  • Be a trusted advisor by demonstrating Thought Leadership in cloud and on premise Security Technologies across multiple disciplines (application architecture, Infrastructure and Operations, security, governance, automation, integration architecture).

  • Ensure you negotiate; lead the Team Members to work closely with your business and technical teams to identify, assess, and implement software robotics and Process Automation solutions.

  • Serve as it contact for business partners; identify new Emerging Technologies, technological developments and Market Trends to be integrated into thE Business.


Save time, empower your teams and effectively upgrade your processes with access to this practical Infrastructure and Operations Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Infrastructure and Operations related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Infrastructure and Operations specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Infrastructure and Operations Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Infrastructure and Operations improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. To what extent would your organization benefit from being recognized as a award recipient?

  2. What information qualified as important?

  3. What Infrastructure and Operations data should be collected?

  4. How can you measure the performance?

  5. How is progress measured?

  6. Can you do Infrastructure and Operations without complex (expensive) analysis?

  7. Is it clearly defined in and to your organization what you do?

  8. What is the purpose of Infrastructure and Operations in relation to the mission?

  9. What are thE Business goals Infrastructure and Operations is aiming to achieve?

  10. What are the gaps in your knowledge and experience?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Infrastructure and Operations book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Infrastructure and Operations self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Infrastructure and Operations Self-Assessment and Scorecard you will develop a clear picture of which Infrastructure and Operations areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Infrastructure and Operations Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Infrastructure and Operations projects with the 62 implementation resources:

  • 62 step-by-step Infrastructure and Operations Project Management Form Templates covering over 1500 Infrastructure and Operations project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Infrastructure and Operations project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Infrastructure and Operations Project Team have enough people to execute the Infrastructure and Operations Project Plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Infrastructure and Operations Project Plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Infrastructure and Operations Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Infrastructure and Operations project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Infrastructure and Operations project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Infrastructure and Operations project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Infrastructure and Operations project with this in-depth Infrastructure and Operations Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Infrastructure and Operations projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Infrastructure and Operations and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Infrastructure and Operations investments work better.

This Infrastructure and Operations All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.