Managed Service Providers Toolkit

Downloadable Resources, Instant Access
Adding to cart… The item has been added

Devise Managed Service Providers: partner with Customer Success Operations team to ensure goals align and track with Corporate Objectives.

More Uses of the Managed Service Providers Toolkit:

  • Manage work with the Managed Service Providers to design, develop, and monitor implementation of End To End Integrated Systems.

  • Ensure you classify; worked in Customer Services environments or in Managed Service Providers/Professional Services Providers.

  • Identify, establish and work with Managed Service Providers, application publishers and Data Providers to ensure high Data Quality and reliable systems performance.

  • Arrange that your planning specifies hardware purchases and sells consulting engagements for infrastructure (servers and network), Managed Services (cloud and security), Point Of Sale, and other related areas.

  • Ensure contractual activities are correctly managed (Timesheets, invoicing, accounting, fixed price projects deliverables, ).

  • Audit Managed Service Providers: half of your organization is dedicated to providing IT project consulting and the other half dedicated to providing it Managed Services.

  • Control Managed Service Providers: bi operation teams to ensure the Data Analytics innovation roll outs are established for the relevant functions, actively monitored, and effectively managed in line with governance principles.

  • Standardize Managed Service Providers: actively contribute to the configuration, layout and Performance Tuning of the managed network and voice infrastructure.

  • Formulate Managed Service Providers: actively contribute to the configuration, layout and Performance Tuning of the managed network and voice infrastructure.

  • Manage Managed Service Providers: work closely with your Managed Security Services provider (MSSP) and IT Teams to review alerts and investigate security incidents.

  • Organize Managed Service Providers: further revamp directly or through collaboration with other staff, consultants and/or Managed Services, tests, implements, deploys, maintains, and administers the infrastructure hardware and software.

  • Establish that your organization assess and continuously monitor that all applicable Regulatory Requirements are met, and Security Controls are managed and maintained.

  • Confirm your organization oversees Training and Development of partners directly and indirectly managed and makes effective staffing decisions.

  • Warrant that your venture complies; Continuous Process Improvement of the clear Service Desk in coordination with the Managed Service provider, internal clear customers, and clear partnerships.

  • Be accountable for commercial Cyber Intelligence and Cyber Operations that support your Cyber Managed Services.

  • Ensure all policies, Processes And Systems managed by IT are in GxP compliance through embedded compliance in phases for design, development, testing, documentation, implementation, training, and maintenance.

  • Confirm your organization ensures the Workforce Management group achieves targeted goals for service level performance, abandoned rates, call handle time, forecast accuracy, and Workforce Productivity for each Contact Center function/workgroup managed through effective forecasting, scheduling, and intra day management.

  • Confirm your strategy establishes the appropriate Financial Management metrics to ensure that departmental, unit, and project based financial plans are proactively monitored, managed and reported.

  • Develop Managed Service Providers: external contact with consultants, technology vendors, members, suppliers, and Managed Services providers.

  • Systematize Managed Service Providers: work closely with and provides guidance/direction to the Managed Security Service and Security Operations Center.

  • Update and distribute studio contact lists and ensure that they are managed per studio requirements.

  • Systematize Managed Service Providers: actively contribute to the configuration, layout and Performance Tuning of the managed network and voice infrastructure.

  • Pilot Managed Service Providers: partner provide leadership and management of IT vendor/consulting organization relationships, oversight of Managed Service provider resources, and vendor Issue Resolution.

  • Confirm your organization tracks program scope and ensures that any requirement changes are managed in accordance with the change clauses in the contract leading customer negotiations where appropriate.

  • Be knowledgeable on Network Management, hosted / Managed Services, Data Security, networking standards, and typical transport architecture.

  • Confirm you coach; lead, coach, develop and motivate to ensure proper training, resources, and supplies are managed appropriately throughout the Value Stream to attain Strategic Objectives.

  • Supervise Managed Service Providers: partner with implementation management to be the technical resource in Proof of Concept managed trials and production deployment projects.

  • Be accountable for leveraging modern technologies to develop leading Edge Solutions to bring forward offerings to your Managed Services clients.

  • Manage work with the client and Managed Services teams to identify and manage service improvement activities.

  • Improve Working Capital thru payment terms extensions, payment cycle optimization, vendor managed inventories inventory and lead time reductions.

  • Assure your organization practices Due Diligence to critically evaluates alternatives that deliver the highest quality and service while applying Risk Management Principles to mitigate cost and maximize revenue potential.

  • Maintain contracts with Services Providers and vendors.

  • Collaborate with finance, Supply Chain and Project Management to ensure new products deliver on growth, revenue and profitability goals.


Save time, empower your teams and effectively upgrade your processes with access to this practical Managed Service Providers Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Managed Service Providers related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Managed Service Providers specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Managed Service Providers Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Managed Service Providers improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. What are the Managed Service Providers investment costs?

  2. Do the benefits outweigh the costs?

  3. What intelligence do you gather?

  4. Who do you report Managed Service Providers results to?

  5. Do you monitor the Managed Service Providers decisions made and fine tune them as they evolve?

  6. How long will it take to change?

  7. Do you know who is a friend or a foe?

  8. Do those selected for the Managed Service Providers team have a good general understanding of what Managed Service Providers is all about?

  9. Is a Managed Service Providers breakthrough on the horizon?

  10. What Managed Service Providers improvements can be made?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Managed Service Providers book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Managed Service Providers self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Managed Service Providers Self-Assessment and Scorecard you will develop a clear picture of which Managed Service Providers areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Managed Service Providers Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Managed Service Providers projects with the 62 implementation resources:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Managed Service Providers project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Managed Service Providers Project Team have enough people to execute the Managed Service Providers Project Plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Managed Service Providers Project Plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Managed Service Providers Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Managed Service Providers project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Managed Service Providers project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Managed Service Providers project with this in-depth Managed Service Providers Toolkit.

In using the Toolkit you will be better able to:

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Managed Service Providers investments work better.

This Managed Service Providers All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.