Service Management Facility Toolkit

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More Uses of the Service Management Facility Toolkit:


Save time, empower your teams and effectively upgrade your processes with access to this practical Service Management Facility Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Service Management Facility related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Management Facility specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Management Facility Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 990 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Service Management Facility improvements can be made.

Examples; 10 of the 990 standard requirements:

  1. What happens when participants in a benchmarking system measure buildings areas with different standards, whose area calculations often are based on how the building is constructed?

  2. Are there multiple workloads that can be consolidated onto a new system and can the savings realized through consolidation help mitigate the cost of platform acquisition?

  3. Why fix an asset based on a planned schedule, by replacing a component or module, if the asset can still perform optimally for some additional time?

  4. How will input from employees, on work completed prior to the closure, as well as during the closure, be solicited and included?

  5. What are the metrics that are important for a Facilities Management group to track and report on to the finance group?

  6. What financial benchmarks and data points should you regularly use to optimize performance and make smarter decisions?

  7. Does your organization have a budget for Research and Development specifically related to environmental matters?

  8. What are the equipment and of what capacities will be required for the preparation and service of the menu?

  9. What are the costs of implementing IT Service Management, in terms of technology, resourcing and training?

  10. Why is Big Data so important to outsourcing, notwithstanding the technology that delivers data solutions?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Management Facility book in PDF containing 990 requirements, which criteria correspond to the criteria in...

Your Service Management Facility self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Management Facility Self-Assessment and Scorecard you will develop a clear picture of which Service Management Facility areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Management Facility Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Management Facility projects with the 62 implementation resources:

Examples; 10 of the check box criteria:

  1. Source Selection Criteria: In the technical/management area, what criteria do you use to determine the final evaluation ratings?

  2. Project Schedule: Was the Service Management Facility project schedule reviewed by all stakeholders and formally accepted?

  3. Cost Baseline: Does a process exist for establishing a cost baseline to measure Service Management Facility project performance?

  4. Project or Phase Close-Out: What is the information level of detail required for each stakeholder?

  5. Risk Audit: Do you have position descriptions for all office bearers/staff?

  6. Project Portfolio management: What happens without Service Management Facility Project Portfolio and proper resourcing?

  7. Scope Management Plan: Is there a set of procedures defining the scope, procedures, and deliverables defining Quality Control?

  8. Variance Analysis: Are management actions taken to reduce indirect costs when there are significant adverse variances?

  9. Scope Management Plan: Has adequate time for orientation & training of Service Management Facility project staff been provided for in relation to technical nature of the application and the experience levels of Service Management Facility project personnel?

  10. Team Operating Agreement: Do you send out the agenda and meeting materials in advance?

Step-by-step and complete Service Management Facility Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Management Facility project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Management Facility project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Service Management Facility project with this in-depth Service Management Facility Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Management Facility projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service Management Facility and put Process Design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Management Facility investments work better.

This Service Management Facility All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.