Service Partnership Toolkit

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Supervise Service Partnership: actively participate and contribute in strategy considerations ensuring customers meet program goals and success metrics.

More Uses of the Service Partnership Toolkit:

  • Foster contribute to the formulation and maintenance of an enterprise wide baseline of operating systems and software for the implementation, operation, and maintenance of a Platform As A Service for a Hybrid Cloud compute model.

  • Oversee the development, implementation and administration of Service Desk staff training Procedures And Policies.

  • Guide Service Partnership: personal computers hardware and software.

  • Control Service Partnership: Cyber advisor provides employees opportunities for growth and learning while servicing a dynamic customer base.

  • Be certain that your organization complies; focuses on training, Customer Service Delivery, tools/technology, Employee Engagement and diversity, Equity And Inclusion as you continue to advance your culture of inclusiveness and belonging.

  • Develop/implement Business Continuity plans to ensure continuous service through infrastructure/systems changes, security breach or if Disaster Recovery Plan is triggered.

  • Secure that your organization maintains current software and products by ensuring system availability and performance in accordance with service agreements.

  • Ensure you challenge; lead and coordinate the Technical Support team to handle incidents, problems and Customer Service issues effectively through multiple communication channels.

  • Manage project tightly End To End, ensuring Quality Assurance on day to day recruitment activities and attainment of project deliverables in line with KPIs and Service Level Agreements (SLAs) established for the project.

  • Perform and validate network and host level digital forensic investigations to determine root cause of the compromise, intrusion, or breach.

  • Create and update content for service line Web Presence (requires working with Content Management system).

  • Steer Service Partnership: how to think about Change Management at all layers (infra/customer, public/private) in a coherent way from standpoint of safety, staging, impact and service to service dependencies.

  • Collaborate with field Service Management sales and solution Engineering teams, service cloud account executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.

  • Ensure your project provides internal IT Organization training on the production, Data Center, and Service Management process and facilitates the necessary meetings.

  • Collaborate with other teams (Engineering, Service Desk, and Business Systems) to troubleshoot Enterprise Solutions.

  • Organize Service Partnership: work closely with Business Development/Account Management to launch and support the develop and implement solutions to meet the requirements of new and existing business.

  • Promote provide Root Cause Analysis and develop and execute Corrective Action plans for resolution of complex technical issues related to platform and service performance disruptions.

  • Negotiate all lanes to manage transportation spend while ensuring Service Levels are met.

  • Manage Internal IT communications and activities, keeping all stakeholders updated with clear and timely communication.

  • Secure that your organization acknowledges system alerts and responds to all communication inputs regarding unplanned service interruptions from customers and Internal IT.

  • Manage Service Partnership: customer advocate capable of exceeding expectations and incorporating Customer Service into all aspects of work.

  • Establish that your organization utilizes itil based metrics and Service Level Agreements to establish service excellence through system reliability and effective incident and Problem Management.

  • Confirm your organization complies; partners with business, architecture and infrastructure and oversees all Service Levels to ensurE Business area satisfaction.

  • Systematize Service Partnership: work closely with and provides guidance/direction to the Managed Security Service and Security Operations Center.

  • Identify Service Partnership: network with internal and external Business Partners to ensure open dialogues exist and to facilitate coordination and unified effort.

  • Govern Service Partnership: network automation; network orchestration; network programmability; network as code; zero touch provisioning (ZTP); SDN controllers; Capacity Management systems; Network Functions Virtualization (NFV); Service Level Agreements (SLAs).

  • Steer Service Partnership: track and measure results monthly and quarterly through solid understanding and reporting of billings, end points, partners and growth potential.

  • Ensure you anticipate; lead the research, analysis, and development of new applications and modules in your IT Service Management and Operations environment.

  • Ensure you head; lead and direct your organization toward operations, procedures, and policies which assure the accurate prediction of business financial and service performance.

  • Control Service Partnership: report Service Disruptions (vendor, process, systems).

  • Arrange that your enterprise complies; cross functional and cross organization partnership with Product Quality, order fulfillment, Manufacturing Engineering, sourcing, new product introduction, and logistics teams to support Customer Success.

  • Confirm your organization interfaces with vendor / manufacturer technical personnel for client problems that cannot be resolved effectively.

 

Save time, empower your teams and effectively upgrade your processes with access to this practical Service Partnership Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Service Partnership related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Partnership specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Partnership Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Service Partnership improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. Did you miss any major Service Partnership issues?

  2. Is Service Partnership dependent on the successful delivery of a current project?

  3. How do you keep records, of what?

  4. How do you foster the skills, knowledge, talents, attributes, and characteristics you want to have?

  5. How is the way you as the leader think and process information affecting your organizational culture?

  6. How do you ensure that the Service Partnership opportunity is realistic?

  7. Whom among your colleagues do you trust, and for what?

  8. What Service Partnership improvements can be made?

  9. What is the risk?

  10. Do your leaders quickly bounce back from setbacks?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Partnership book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Service Partnership self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Partnership Self-Assessment and Scorecard you will develop a clear picture of which Service Partnership areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Partnership Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Partnership projects with the 62 implementation resources:

  • 62 step-by-step Service Partnership Project Management Form Templates covering over 1500 Service Partnership project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Service Partnership project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Service Partnership Project Team have enough people to execute the Service Partnership Project Plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Service Partnership Project Plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

 
Step-by-step and complete Service Partnership Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


2.0 Planning Process Group:


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Partnership project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Partnership project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Service Partnership project with this in-depth Service Partnership Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Partnership projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Service Partnership and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Partnership investments work better.

This Service Partnership All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.