Service Product Toolkit

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Oversee Service Product: work closely with the creative organization and email vendor to align campaigns and projects and to ensure Best Practices are followed.

More Uses of the Service Product Toolkit:

  • Pilot Service Product: review monthly location based Customer Service Productivity, quality, and sales performance goals, report and track performance against goals.

  • Methodize Service Product: constantly monitor Industry Trends, customer behaviour to make sure that the Service Products are up to date and respond to the customer needs.

  • Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent Service Product delivery.

  • Methodize Service Product: work towards the daily and weekly Service Management and maintenance of IAM Security Controls vulnerability patching, Log Analysis, application upgrades, Organizational Change, etc.

  • Ensure your project identifies potential risks, anticipated points of resistance, and the necessary plans to mitigate or address said concerns.

  • Provide in service training to departments in need of social service knowledge and other social service topics.

  • Ensure you reconcile; hand off successful post sale implementation to the self service platform Client Success team.

  • Assure your organization coordinates sales effort with marketing, Sales Management, accounting, logistics and technical service groups.

  • Ensure you spend time with Administrators, Directors and managers to identify and design training needs and requirements.

  • Ensure adherence to PMO Project methodology and guidelines.

  • Participate in projects and initiatives working with IAM team members, architectural, development and Engineering teams, service owners, and business stakeholders to provide enterprise IAM solutions that are scalable and adaptable with the ever changing Business Needs and industry demands.

  • Secure that your organization participates in the development, implementation, and support of the enterprise Database Architecture roadmap, database Service Design, delivery, and operational model.

  • Confirm your organization ensures Service Level Management through the development of processes, people, technology, and service level and operating level agreements.

  • Ensure you anticipate; lead the research, analysis, and development of new applications and modules in your IT Service Management and Operations environment.

  • Provide Project Management of cross functional initiatives to identify technology, workflow, and other solutions aiming to increase efficiency and Service Delivery for the Legal and Compliance department, ensure Regulatory Compliance, and Mitigate Risk.

  • Ensure that portfolio performance meets or exceeds operational metrics for scalability, security, compliance, performance and quality in accordance with negotiated Service Level Agreements.

  • Assure your design performs yearly review of Production Control, Data Center, Disaster Recovery, monitoring and Service Management procedures, emphasizing on Compliance Requirements.

  • Recognize potential theft/loss situations and provide personal Customer Service to deter theft.

  • Organize Service Product: work closely with the Call Center management team to coordinate Risk Mitigation strategies to ensure service level metrics are attained schedule adjustments, workLoad Balancing, etc.

  • Develop and implement a Quality Management system that prevents and eliminates waste in new and existing service offerings.

  • Drive Service Product: work across teams to optimize Process Flows to increase efficiency, reduce Cycle Times for Service Delivery and deliver Customer Satisfaction.

  • Ensure proper deployment, management, support and training of existing and new O365 service offerings.

  • Ensure you manage; lead the Customer Service Team to successfully meet and exceed results in all service metrics; quality, employee relations, staffing, Service Levels, management development, training, process and procedures.

  • Standardize Service Product: work towards the daily and weekly Service Management and maintenance of IAM Security Controls vulnerability patching, Log Analysis, application upgrades, Organizational Change, etc.

  • Formulate Service Product: as a Systems Administration, you provide capacity increases, virtualization and storage support, Availability Management, service continuity, and on going Security Management activities.

  • Follow industry Best Practices in Service Design, Design Thinking, and UX philosophies, methodologies, frameworks, and tools.

  • Work with the Infrastructure Analysts and Application Analysts to continually improve the desktop computing environment through end User Feedback, and evolve standards for hardware, software and security in the desktop environment.

  • Warrant that your design fosters a culture of Customer Service, quality and Continuous Improvement for the IT support team; follows IT service Management Concepts, in particular for service, Change and Configuration Management, and Problem Management.

  • Ensure your organization interfaces with IT PMO, architecture, and Service Delivery teams among others in support of delivering timely, qualitative, robust, scalable and cost effective solutions.

  • Ensure you enhance; recommend short and long term objectives to securE Business assets which are balanced with ensuring high levels of Customer Service delivery, regulatory/audit compliance and system standardization.

  • Conceptualize and drive implementation of cross product Technical Risk management solutions to drive program efficiencies.

  • Make sure that your organization facilitates resolution of issues concerning pricing, orders in and invoicing by interacting and communicating with sales department.


Save time, empower your teams and effectively upgrade your processes with access to this practical Service Product Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Service Product related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Product specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Product Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Service Product improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. Are pertinent alerts monitored, analyzed and distributed to appropriate personnel?

  2. What is the standard for acceptable Service Product performance?

  3. What are the performance and scale of the Service Product tools?

  4. What Internal Processes need improvement?

  5. What is your organizations process which leads to recognition of value generation?

  6. What should a Proof of Concept or pilot accomplish?

  7. Can the solution be designed and implemented within an acceptable time period?

  8. How can you become the company that would put you out of business?

  9. How can you measure the performance?

  10. What do you need to qualify?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Product book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Service Product self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Product Self-Assessment and Scorecard you will develop a clear picture of which Service Product areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Product Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Product projects with the 62 implementation resources:

  • 62 step-by-step Service Product Project Management Form Templates covering over 1500 Service Product project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Service Product project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Service Product Project Team have enough people to execute the Service Product project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Service Product project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Service Product Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Product project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Product project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Service Product project with this in-depth Service Product Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Product projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Service Product and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Product investments work better.

This Service Product All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.