Services Promise Toolkit

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Standardize Services Promise: organizational and Project Management skills for overall Project Planning and Task Management.

More Uses of the Services Promise Toolkit:

  • Be accountable for interviewing, understanding, gathering, Problem Analysis and documenting of Business Requirements that drive the services offering and Software Product Development.

  • Organize Services Promise: effectively, professionally, and respectfully represents other Information Technology staff members, teams, and services to the client community.

  • Create effective partnerships and negotiate support agreements with Services Providers and hardware/software vendors.

  • Perform the entire range of your MySQL/MariaDB Consulting Services for customers.

  • Transform provide Administrative Services support to department.

  • Make sure that your corporation understands and maintains a highly Secure Environment through proper configuration, monitoring, security, backup, and redundancy strategies, and creates policies around the proper use of office 365 services and support.

  • Develop, lead, manage, targeted sales campaigns in key accounts to achieve Market Penetration in the Professional Services Vertical market.

  • Orchestrate Services Promise: customer facing management of implementation, onboarding, technical and consultative projects.

  • Manage vendors and suppliers to deliver Goods And Services against contracts and expectations.

  • Resolve customer complaints on time and ensure the quality of services is maintained.

  • Govern Services Promise: continuously manage, monitor, and update architecture models as Business Needs evolve and additional Cloud Services become available.

  • Collaborate with leadership to establish and implement relevant metrics for monitoring Information Technology Infrastructure, Service Desk and field Services Performance.

  • Serve as a strategic thought leader, overseeing Cloud Infrastructure and outsourced managed Services Providers.

  • Participate and contribute to Continuous Learning culture by maintaining engagement on Change Management, product and services releases, policies, processes, and procedures.

  • Collaborate with Corporate Services on vendor strategy considerations, selection and Contract Negotiations, providing data, knowledge and feedback on vendor operations from thE Business perspective.

  • Ensure work product of case/client team meets the standards of quality in Project Plans and adhere to the Quality Standards established by the Professional Services Management Team.

  • Manage work with cross functional teams to establish and maintain your roadmap, setting appropriate expectations and ensuring your product and services meet your high Operational Excellence standards.

  • Execute engagements at Financial Services organizations as part of complex change and transformation initiatives to address key changes impacting the Payments industry.

  • Provide Leadership in the planning, organizing, and directing the implementation and management of Office 365, SharePoint, file services and other content related solutions.

  • Collaborate with Operations Services to socialize and learn Best Practices that drive Operational Excellence as evidenced by KPI performance.

  • Manage IT Projects, develop project Business Cases, requirements and budgets, and develop, manage, and oversee execution of project schedules to provide unique services or products.

  • Perform cloud Services Risk analysis for services as Identity and Compute, identifying risk likelihood and impact determination.

  • Be accountable for contributing to a high performing team that delivers consumable, standardized Hybrid Cloud Infrastructure Services and solutions (resilient, high quality, highly automated and up to date).

  • Confirm your organization identifies opportunities to deepen the customer relationship by recommending organization products and/or services to meet the Customer Needs.

  • Manage services cover the science and activities relating to the detection, assessment, understanding and prevention of adverse effects.

  • Ensure your organization leads delivery of technical consulting and support services and solutions with minimal management input.

  • Provide financial, clerical and Administrative Services to ensure efficient, timely and accurate payments.

  • Be certain that your organization understands that designing, validating, developing and deploying products and services for infrastructure level domains requires attention to complexities between systems.

  • Make sure that your design oversees all deployed personnel on a site where security services are provided.

  • Coordinate with vendors for hardware and services in cooperation with network management; conduct Project Planning, Cost Analysis, tech comparisons, and evaluations.

  • Develop Services Promise: monitor and evaluate functional level of Project Teams, providing feedback and support when necessary, so that teams can be or achieve high functioning.

 

Save time, empower your teams and effectively upgrade your processes with access to this practical Services Promise Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Services Promise related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Services Promise specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Services Promise Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Services Promise improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. Is the scope of Services Promise defined?

  2. What should you measure to verify efficiency gains?

  3. Can support from partners be adjusted?

  4. What Services Promise coordination do you need?

  5. Who do you think the world wants your organization to be?

  6. How do you assess your Services Promise workforce capability and capacity needs, including skills, competencies, and staffing levels?

  7. How do you assess the Services Promise pitfalls that are inherent in implementing it?

  8. How significant is the improvement in the eyes of the end user?

  9. Which Services Promise impacts are significant?

  10. Has an output goal been set?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Services Promise book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Services Promise self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Services Promise Self-Assessment and Scorecard you will develop a clear picture of which Services Promise areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Services Promise Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Services Promise projects with the 62 implementation resources:

  • 62 step-by-step Services Promise Project Management Form Templates covering over 1500 Services Promise project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Services Promise project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Services Promise Project Team have enough people to execute the Services Promise Project Plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Services Promise Project Plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

 
Step-by-step and complete Services Promise Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


2.0 Planning Process Group:


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Services Promise project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Services Promise project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Services Promise project with this in-depth Services Promise Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Services Promise projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Services Promise and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Services Promise investments work better.

This Services Promise All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.