Support Engineering Toolkit

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Support Engineering teams in PaaS usage, Cloud Native practices, Cloud Native App Development and delivery, the implementation and lifecycle of Infrastructure Solutions and operational documentation to meet the highest levels of quality and standards.

More Uses of the Support Engineering Toolkit:

  • Establish: Data Acquisition and analysis to Support Engineering validation and testing.

  • Perform variety of tasks to Support Engineering analyses, report production, and designs.

  • Drive and Support Engineering activities according to ISO 26262 from concept through validation.

  • Ensure your organization develops the Design And Installation requirements for automation hardware and software necessary to Support Engineering projects.

  • Perform technical performance benchmarking and analyses to Support Engineering decisions.

  • Ensure you commit; build the necessary capacity to Support Engineering, product, and cloud Operations Teams throughout the DevOps lifecycle.

  • Develop and maintain procedures and templates to Support Engineering Quality Assurance activities.

  • Organize: partner with Support Engineering, product and engineering to provide relevant information to clients.

  • Lead cross functional teams to Support Engineering test projects.

  • Confirm your enterprise provides Production Support Engineering with respect to technically complex testing methods, procedures and Failure Analysis.

  • Support Engineering, Quality Assurance, and customer Service Teams through document writing.

  • Support Engineering Development Efforts internally and at partner sites.

  • Drive the sourcing and supplier selection process to Support Engineering, Manufacturing, and Operations goals and objectives.

  • Serve as an escalation resource for the IP Pathways Support Engineering team.

  • Methodize: customer engineering currently comprises Customer Success engineering (your team), Solutions Engineering (your pre sales counterparts), and Support Engineering.

  • Be involved in hardware and software issues resolution and Support Engineering team to resolve issues quickly.

  • Support Engineering in the maintenance and troubleshooting of the environment.

  • Methodize: report Quality Control and other technical problems, in detail, to the Service Center and System Support Engineering Management.

  • Ensure the structure and operations of Software Support Engineering teams meet current and future Business Needs.

  • Support Engineering through assembly and modification of prototypes and test hardware.

  • Support Engineering efforts to develop, maintain and improve products to meet Customer Expectations.

  • Direct: development and management of security, privacy, and compliance content for your organizations security Knowledge Base (serving revenue and Support Engineering).

  • Support Engineering verification, design validation, and production validation testing.

  • Ensure you accumulate; lead or Support Engineering for preventative solutions to solve Application Security issues at root.

  • Support Engineering changes and improvements and ensure Quality Systems are updated to compliance.

  • Support Engineering, procurement, manufacturing, marketing and planning to identify and resolve product Configuration Control issues.

  • Support Engineering through FMEA and validation testing inputs in order to support design for serviceability.

  • Support Engineering and product leaders in providing organization visibility and driving team accountability.

  • Support Engineering, product, and operations in implementing safety Management Systems to your standards.

  • Pilot: proactively Support Engineering Business Operations Management Team to manage Work Package off load activities to approved external suppliers.


Save time, empower your teams and effectively upgrade your processes with access to this practical Support Engineering Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Support Engineering related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Support Engineering specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Support Engineering Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Support Engineering improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. Who have you, as a company, historically been when you've been at your best?

  2. How can you manage cost down?

  3. Was a Business Case (cost/benefit) developed?

  4. Does the goal represent a desired result that can be measured?

  5. Are you able to realize any cost savings?

  6. Will your goals reflect your program budget?

  7. What needs to stay?

  8. What is measured? Why?

  9. How do you identify the kinds of information that you will need?

  10. What are the rules and assumptions your industry operates under? What if the opposite were true?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Support Engineering book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Support Engineering self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Support Engineering Self-Assessment and Scorecard you will develop a clear picture of which Support Engineering areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Support Engineering Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Support Engineering projects with the 62 implementation resources:

  • 62 step-by-step Support Engineering Project Management Form Templates covering over 1500 Support Engineering project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Support Engineering project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Support Engineering Project Team have enough people to execute the Support Engineering Project Plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Support Engineering Project Plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Support Engineering Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Support Engineering project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Support Engineering project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Support Engineering project with this in-depth Support Engineering Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Support Engineering projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Support Engineering and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Support Engineering investments work better.

This Support Engineering All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.