Client Resiliency Toolkit

Downloadable Resources, Instant Access

Save time, empower your teams and effectively upgrade your processes with access to this practical Client Resiliency Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Client Resiliency related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Client Resiliency specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Client Resiliency Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 976 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Client Resiliency improvements can be made.

Examples; 10 of the 976 standard requirements:

  1. Redundancy is one of the core elements of the resiliency chain. For example, if crucial raw materials normally move by rail, what are the backup plans if your railroads become disabled? How does your organization manage redundancy?

  2. What factors does your organization consider in a measure of interconnectedness resulting in a system being determined as critical to your organization, and how should corresponding factors be weighted?

  3. When would log files be of limited value, since if a security product is vulnerable to a particular exploit, how will it ever be in a situation where it can log anything, how do you work around this?

  4. Anecdotal and retrospective results allow your organization to evaluate whether your organization has displayed resilience in the past; Has your organization survived any environmental threats?

  5. Customer centric - reporting - measuring individuals is key to success. does your cloud provider offer an insight into your usage of the platform to help you analyze your teams performance?

  6. Do resilient organizations attempt to learn from a wider array of experiences (success as well as failure, errors as well as close calls, direct experience as well as vicarious learning)?

  7. What information is included in your hard and soft disclosures regarding weather and impacts (e.g., Securities Exchange Commission 10-K filings, Carbon Disclosure Project questionnaires)?

  8. What type and amount of resources do your systems develop inherently and what does it attract from the close and distant environment to employ them consequently in the resilience process?

  9. Are you managing risk by measuring and tracking your cyber resilience, including how well systems were protected during an attack to know: is there infection, or was the attack repelled?

  10. Tackle actions and evaluate progress - How will you successfully implement actions to build resilience in your value chain and evaluate and monitor the effect of your actions over time?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Client Resiliency book in PDF containing 976 requirements, which criteria correspond to the criteria in...

Your Client Resiliency self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Client Resiliency Self-Assessment and Scorecard you will develop a clear picture of which Client Resiliency areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Client Resiliency Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Client Resiliency projects with the 62 implementation resources:

  • 62 step-by-step Client Resiliency Project Management Form Templates covering over 1500 Client Resiliency project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Probability and Impact Matrix: Do requirements demand the use of new analysis, design, or testing methods?

  2. Scope Management Plan: Has a proper Client Resiliency project work location been established that will allow the team to work together with user personnel?

  3. Source Selection Criteria: What is the basis of an estimate and what assumptions were made?

  4. Risk Audit: What is the effect of globalisation; is business becoming too complex and can the auditor rely on auditing standards?

  5. Variance Analysis: How does your organization allocate the cost of shared expenses and services?

  6. Lessons Learned: How closely did deliverables match what was defined within the Client Resiliency project Scope?

  7. Change Management Plan: Why would a Client Resiliency project run more smoothly when change management is emphasized from the beginning?

  8. Procurement Audit: Are the established budget and timetable (milestones) respected?

  9. Initiating Process Group: Are stakeholders properly informed about the status of the Client Resiliency project?

  10. Planning Process Group: What is the critical path for this Client Resiliency project, and what is the duration of the critical path?

Step-by-step and complete Client Resiliency Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Client Resiliency project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

  • 2.1 Client Resiliency project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Client Resiliency project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Client Resiliency project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Client Resiliency project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Client Resiliency project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Client Resiliency project with this in-depth Client Resiliency Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Client Resiliency projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Client Resiliency and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Client Resiliency investments work better.

This Client Resiliency All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.