Customer Perceived Value Toolkit

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Evaluate Customer Perceived Value: Data Analysis workflow in a professional setting.

More Uses of the Customer Perceived Value Toolkit:

  • Drive customer interactions and initiatives ensuring the highest level of customer intimacy attainable through your organization.

  • Assure your venture complies; stacks, wrap and labels film and places product squarely on pallet to meet Customer Requirements.

  • Procure create Customer Success through flawless execution, leading to the retention and growth of client relationships.

  • Manage work with internal stakeholders as Field Engineering, Customer Success and Product Management to provide a consensus based Enterprise Solutions and feedback into the overall Product Roadmap.

  • Develop Customer Perceived Value: customer advocate; someone that can relate to the customer and provide effective solutions.

  • Ensure you specify; lead the Customer Service Team to successfully meet and exceed results in all service metrics; quality, employee relations, staffing, Service Levels, management development, training, process and procedures.

  • Pilot Customer Perceived Value: work across functional Agile teams (engineering, UX, Customer Support, operations, finance, sales and marketing).

  • Lead effective leadership by developing and defining vision, mission, Customer Service, business plans and Quality Improvement activities and measures.

  • Warrant that your group assess the level of Customer Satisfaction and provide data to lead the Purchasing and Property Management Department in Continuous Improvement initiatives.

  • Establish insightful reporting related to customer and internal challenges with the fraud process and identify potential areas for improvement, helping to scale and automate the fraud flow for support.

  • Ensure you exceed; lead the development of new reporting and dashboards to analyze your sales and Customer Success effectiveness.

  • Make sure that your organization maintains quality service by enforcing quality and customer Service Standards, analyzing and resolving quality and Customer Service problems, and recommending system improvements.

  • Pilot Customer Perceived Value: management of rental rates, discounts, customer protection plan and other income sources.

  • Drive Customer Perceived Value: report finding to Marketing Management on the conduct of research and analysis of website hit statistics, membership conversion statistics and customer demographics.

  • Be certain that your organization maintains and improves Product Quality by completing product, organization, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.

  • Confirm your organization complies; supervisors also coordinate Continuous Improvement and training initiatives to ensure the Customer Service Center meets its Service Level Agreements with customers.

  • Methodize Customer Perceived Value: Contract management, Financial Management, operations, quality, Inventory Management, Warehouse Management, parts sales / overall Customer Service, sales, and facilities maintenance.

  • Direct Customer Perceived Value: influences the work of others to drive medium and large projects to successful completion through Effective Project Management, customer interaction and it coordination.

  • Support automation and Electrical Engineering resources on related deliverables driven by customer expectations related to equipment communications and / or functionality.

  • Establish that your project oversees wire system upgrades/enhancements, Process Improvements, reports generation, Issue Resolution, vendor relations for various customer impacting systems, department procedures and guidelines.

  • Ensure you oversee; build a strategy for scaled support operations by continuous Process Improvement, automation, and Data Analysis to find opportunities that drive customer delight.

  • Manage customer communication on security incidents through Customer Portal.

  • Support sales, Customer Success, marketing and finance in short term Salesforce projects that are integral to each of the functions.

  • Be accountable for performing a variety of maintenance and Technical Support on devices, Integrated Systems and subsystems, and install/configure software at customer and/or field locations.

  • Troubleshoot customer issues, concerns, or complaints; relay pertinent information to management.

  • Supervise Customer Perceived Value: monitor and drive customer identity singlE Sign on and multi factor implementation efforts across multi stakeholder teams (internal business stakeholders, technology development and implementation teams, external business partners).

  • Manage a defined sales territory, working closely with Marketing, Channel, Solutions, Alliances, and direct prospecting (digital/phone/email) to drive new business and grow an existing customer base.

  • Have sole discretion and autonomy for making the GO/NO GO decision regarding the launches of projects, first ensuring that all actions performed to enable a successful launch.

  • Secure that your corporation achieves desired Customer Service goals by monitoring the service provided and developing and implementing strategies to achieve desired Service Levels.

  • Stay abreast of Market Trends and customer preferences to identify innovation opportunities.

  • Design specific communication programs to make sure all value produced through the account is rightfully communicated and perceived by all Key Stakeholders (users / C Levels / Partners/ Potential new users and business units).

  • Head Customer Perceived Value: present customized story driven demonstrations aligned with key business value and solution differentiation.

  • Establish that your enterprise complies; cross Functional Management and teamwork skills able to manage relationships across multiple teams of people.

 

Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Perceived Value Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Customer Perceived Value related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Customer Perceived Value specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Customer Perceived Value Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Customer Perceived Value improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. What could cause delays in the schedule?

  2. In retrospect, of the projects that you pulled the plug on, what percent do you wish had been allowed to keep going, and what percent do you wish had ended earlier?

  3. Are Roles And Responsibilities formally defined?

  4. What Customer Perceived Value problem should be solved?

  5. Are your outputs consistent?

  6. If you could go back in time five years, what decision would you make differently? What is your best guess as to what decision you're making today you might regret five years from now?

  7. How is the data gathered?

  8. Who controls the risk?

  9. What is the Value Stream Mapping?

  10. Who are the Customer Perceived Value decision makers?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Customer Perceived Value book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Customer Perceived Value self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Customer Perceived Value Self-Assessment and Scorecard you will develop a clear picture of which Customer Perceived Value areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Customer Perceived Value Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Customer Perceived Value projects with the 62 implementation resources:

  • 62 step-by-step Customer Perceived Value Project Management Form Templates covering over 1500 Customer Perceived Value project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Customer Perceived Value project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Customer Perceived Value Project Team have enough people to execute the Customer Perceived Value project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Customer Perceived Value project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

 
Step-by-step and complete Customer Perceived Value Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Customer Perceived Value project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Customer Perceived Value project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Customer Perceived Value project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Customer Perceived Value project with this in-depth Customer Perceived Value Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Customer Perceived Value projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Customer Perceived Value and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Perceived Value investments work better.

This Customer Perceived Value All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.