Customer Premises Equipment Toolkit

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Coordinate Customer Premises Equipment: host and/or facilitate sessions to deeply understand the impacts of system or process changes and Aggregate Feedback across markets, Verticals and teams.

More Uses of the Customer Premises Equipment Toolkit:

  • Standardize Customer Premises Equipment: repeatable services are designed and built to Reduce Costs and Cycle Times, eliminate failures, and improve Customer Satisfaction.

  • Manage the Customer Service Team to build out processes that support your growing customer base, collaborating closely with sales, legal, finance, marketing and engineering.

  • Initiate Customer Premises Equipment: partner with web/ecommerce and UX teams to own site side analytics and Customer Data/segmentation to drive performance via actionable insights.

  • Maintain Product Quality and conformity by maintaining an effective Quality Program/Quality Management system (QMS) aligned with Operational goals that meet customer expectations.

  • Formulate Customer Premises Equipment: work closely with the greater technical solutions leadership and other groups throughout your organization (sales, Customer Success, engineering, product) to tackle urgent matters and to implement Process Improvements.

  • Support the customer in the enforcement of the design and implementation of trusted relationships among external systems and architectures.

  • Develop, facilitate, and present information Security Awareness and security training on various customer and Corporate Security policies.

  • Secure that your enterprise complies; categories Customer Service, Contact Center.

  • Methodize Customer Premises Equipment: great Customer Service Skills.

  • Manage using a customer Relationship Management approach in order to capture valuable insights around needs and expectations of customers.

  • Coordinate Customer Premises Equipment: Interpersonal Skills to effectively establish and maintain customer relationships with a broad spectrum of internal and external customers.

  • Direct Customer Premises Equipment: design, develop, and implement strategic initiatives that improves Customer Satisfaction, reduces timelines, and improves overall pull through rates for the funding process.

  • Audit Customer Premises Equipment: partner closely with sales teams, to enable large scale customer use cases and drive the adoption of oci solutions.

  • Be certain that your organization complies; hoppers goal is to become the most customer centric travel organization in the industry, and a big part of that is providing the absolute best service to your customers.

  • Secure that your corporation provides quality, accurate and timely Customer Service internally and externally.

  • Create an always on customer and partner obsessive culture where employees are customer advocates, empowered to drive change and rewarded for actions.

  • Confirm your enterprise ensures the EA Organizational Design process leads to a more efficient and effectivE Business and IT Operating model, significantly improved results (profitability, Customer Service, internal operations), and EA resources who are empowered and committed to the integration of business and it.

  • Pilot Customer Premises Equipment: work activities; and developing effective work teams by motivating individuals to meet goals and objectives and provide Customer Service in the most effective manner.

  • Ensure primary responsibility is Customer Service and support for end user computers, mobile devices, network and Cloud Infrastructure.

  • Ensure you pilot; lead all internal and external quality audits to promote Quality System integrity, inspire customer confidence and improve internal procedures utilizing the feedback and findings.

  • Manage work with Data Science team to develop strategies that increase Lifetime Value and customer loyalty; explore loyalty programs to reinforce strategy.

  • Be certain that your organization implements Quality Assurance on new product, platforms, and customer facing channels as it relates to providing consistent messaging that also meets all Regulatory Requirements.

  • Be accountable for reporting of key metrics of Customer Escalation Management program to Key Stakeholders on weekly, monthly, quarterly basis.

  • Ensure your organization was founded by a group of industry stakeholders with the foresight and knowledge to provide superior communication networks.

  • Develop and lead end to end project plans and ensure On Time Delivery of critical Customer Success initiatives.

  • Ensure proper packing and packaging of product in accordance with specific Customer Requirements.

  • Lead Customer Premises Equipment: advocate as the Voice of the customer on the utilities leadership team and create a persistent focus on the customer in organization Decision Making.

  • Ensure the safe and efficient operation of all downstream equipment to meet or exceed organization established Overall Equipment Effectiveness (OEE) expectations and customer quality expectations.

  • Lead the development and implementation of innovative and beneficial programs/projects aimed at improving Customer Satisfaction, Quality Systems, and Operational Efficiency.

  • Coordinate Customer Premises Equipment: customer facing and focused on key strategic hospitality customers.

  • Collaborate with configurations management to develop and maintain authorized software lists for all types of on premises and cloud systems assigned.

  • Support the internal Project Management and installation teams in developing and executing Customer Success strategies to address Customer Engagement, profitability, upselling opportunities, and overall Customer Satisfaction.

  • Secure that your strategy imports/export and automation with scripts and programs and infrastructure knowledge.

 

Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Premises Equipment Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Customer Premises Equipment related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Customer Premises Equipment specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Customer Premises Equipment Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Customer Premises Equipment improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. How do you ensure that the Customer Premises Equipment opportunity is realistic?

  2. How do you encourage people to take control and responsibility?

  3. When you map the key players in your own work and the types/domains of relationships with them, which relationships do you find easy and which challenging, and why?

  4. How do you proactively clarify deliverables and Customer Premises Equipment quality expectations?

  5. How do you improve your likelihood of success?

  6. Do you know what you are doing? And who do you call if you don't?

  7. What is the source of the strategies for Customer Premises Equipment strengthening and reform?

  8. What management system do you use to leverage the Customer Premises Equipment experience, ideas, and concerns of the people closest to the work to be done?

  9. In a project to restructure Customer Premises Equipment outcomes, which stakeholders would you involve?

  10. What are the key enablers to make this Customer Premises Equipment move?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Customer Premises Equipment book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Customer Premises Equipment self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Customer Premises Equipment Self-Assessment and Scorecard you will develop a clear picture of which Customer Premises Equipment areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Customer Premises Equipment Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Customer Premises Equipment projects with the 62 implementation resources:

  • 62 step-by-step Customer Premises Equipment Project Management Form Templates covering over 1500 Customer Premises Equipment project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Customer Premises Equipment project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Customer Premises Equipment Project Team have enough people to execute the Customer Premises Equipment project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Customer Premises Equipment project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

 
Step-by-step and complete Customer Premises Equipment Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Customer Premises Equipment project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Customer Premises Equipment Project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Customer Premises Equipment project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Customer Premises Equipment project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Customer Premises Equipment project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Customer Premises Equipment project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Customer Premises Equipment project with this in-depth Customer Premises Equipment Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Customer Premises Equipment projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Customer Premises Equipment and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Premises Equipment investments work better.

This Customer Premises Equipment All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.