Service Support Toolkit

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Timely Service Support for technical problems, monitoring, testing and demonstrations that results in minimizing downtime, Reducing Costs and highlighting your products capabilities are critical to success as a Product Support technicians.

More Uses of the Service Support Toolkit:

  • Establish and improve ITSM Policies And Processes to continually increase effectiveness, improve security and gain efficiencies in IT Services by standardizing the Service Support and Delivery Processes.

  • Arrange that your strategy provides technical and Service Support to personnel in Manufacturing, Quality Control, Quality Assurance, Tech.

  • Ensure you contribute; lead internal projects to either create, improve, or maintain Service Support standards.

  • Provide product/Service Support to establish proper channels of information and communication.

  • Communicate effectively with field Service Management and internal Service Support Team to efficiently resolve customer issues.

  • Ensure your strategy provides a high level of Customer Service Support with product expertise and advanced selling skills.

  • Confirm your project leads the Enterprise Information Security and controls function to ensure consistent, high quality Service Supporting business goals.

  • Be certain that your business establishes processes, provides support and guidance for centralized Service Support Team members.

  • Provide a high level of Customer Service Support for Office Automation applications, servers, laptop and desktop computers, and printers.

  • Formulate: leverage and drive digital and technological transformation in Service Support activities by utilizing current and future technologies to gain efficiencies in Technical Support.

  • Enable continually improve ongoing reporting and analysis processes, automating or simplifying Self Service Support for customers.

  • Drive clarity and solve ambiguous problems using automated Self Service Support options.

  • Evaluate: continually improve ongoing reporting and analysis processes, while automating or simplifying Self Service Support and access to authoritative data sets.

  • Put primary focus on delivering superior product and Service Support in order to create trust and loyalty with current and prospective clients.

  • Cooperate with executives and management to formulate long term Strategic Goals for PLM delivery and Service Support.

  • Arrange that your enterprise oversees, facilitate, and administers ITIL based Service Support and/or technical Account Management in the coordination of Configuration Management.

  • Ensure you anticipate; reached continually improve ongoing reporting and analysis processes, while automating or simplifying Self Service Support and access to authoritative data sets.

  • Help continually improve ongoing reporting and analysis processes, simplifying Self Service Support for Business Stakeholders.

  • Establish: continually improve ongoing reporting and analysis processes, automating or simplifying Self Service Support for datasets.

  • Methodize: direct Customer Service teams to ensure Demand Planning/forecasting and Customer Service Support meet customers requirements and achieve business targets in accordance with departments strategy.

  • Standardize: IT analytics Customer Support and metrics analysis; troubleshooting and Issue Resolution; ITIL Service Support Process Mapping and Process Improvement; communication and interaction with multiple levels of your organization.

  • Arrange that your project provides Customer Service Support to End Users and staff members regarding product location, delivery and returns.

  • Provide installation, upgrade, and configuration support for Fiscal Service Supported technologies.

  • Provide Technical Support to all levels of Service Support Specialists regarding the resolution of product and client issues.


Save time, empower your teams and effectively upgrade your processes with access to this practical Service Support Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Service Support related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Support specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Support Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Service Support improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. How do you ensure that implementations of Service Support products are done in a way that ensures safety?

  2. Can you add value to the current Service Support decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?

  3. How does Cost-to-Serve Analysis help?

  4. What are you attempting to measure/monitor?

  5. Will it be accepted by users?

  6. Is the need for Organizational Change recognized?

  7. Who defines the rules in relation to any given issue?

  8. Do Service Support benefits exceed costs?

  9. How will corresponding data be collected?

  10. What Service Support events should you attend?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Support book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Service Support self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Support Self-Assessment and Scorecard you will develop a clear picture of which Service Support areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Support Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Support projects with the 62 implementation resources:

  • 62 step-by-step Service Support Project Management Form Templates covering over 1500 Service Support project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Service Support project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Service Support Project Team have enough people to execute the Service Support Project Plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Service Support Project Plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Service Support Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Support project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Support project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Service Support project with this in-depth Service Support Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Service Support and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Support investments work better.

This Service Support All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.