Support Automation Toolkit

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Identify Support Automation: work instruction oversight provide input and final approvals to process work instructions to best optimize operator actions and related plant/ field installation controls.

More Uses of the Support Automation Toolkit:

  • Audit Support Automation: ownership of thE Business Application Services offering, provide solutions that Support Automation, digitization and Software Development life cycle.

  • Create scripts based on clear requirements and existing architecture/design to Support Automation of system/application/network functions.

  • Manage Support Automation: ownership of thE Business Application Services offering, provide solutions that Support Automation, digitization and Software Development life cycle.

  • Develop and maintain ON Demand and nightly builds; Support Automation of nightly, cyclical and ON Demand Build Processes.

  • Systematize Support Automation: ownership of thE Business Application Services offering, provide solutions that Support Automation, digitization and Software Development life cycle.

  • Support Automation of security Testing Tools, and further development of Automated Testing and validation of applications.

  • Support Automation projects to simplify operations and interaction with Internal and external operations teams.

  • Support Automation and Electrical Engineering resources on related deliverables driven by customer expectations related to equipment communications and / or functionality.

  • Make sure that your team oversees advisory processes and provides high level consulting with customers on matters related to overall Business Analytics and Decision Support solutions.

  • Disseminate intelligence products that support the mission of the office and your organization.

  • Oversee Support Automation: design, build and support algorithms of Data Transformation, conversion, computation on hadoop, spark and other distributed Big Data systems.

  • Arrange that your organization assess, modify, enhance and develop the enterprise strategy for Information security and compliance in partnership with peers and business leaders, creating short and long term initiatives that support Business Objectives that mitigate organization risk and protect Data Security.

  • Provide support to other AGO activities support to other investigations, search and seizure warrants, etc.

  • Confirm your design ensures all operational and training support data is current and coordinated with appropriate proponents.

  • Communicate and establish relationship with affiliates and partner entity leadership with personalized and appropriate and relevant information points with system operational and IT support context.

  • Ensure you champion; lead with expertise in managing and directing security staff and support personnel in the administration of Corporate Security and executive protection duties.

  • Establish that your organization identifies, develop, and implements mechanisms to detect security incidents in order to enhance compliance with and in support of security Standards and Procedures.

  • Confirm your strategy understands best practicE Business processes to ensure compliance and end User Support in a regulated environment.

  • Manage Support Automation: effectively maintain and develop relationships with key decision makers in target accounts to support geographical expansion initiatives.

  • Stay on top of emerging video tech and trends to support efficiencies in production.

  • Confirm your venture participates in Code Review to ensure new developments/ defect fixing support existing architecture and follows the defined framework guidelines and coding standards.

  • Maintain vendor audit reports, audit responses, and pertinent Corrective Actions, follow up for audits conducted in support of the supplier qualification program.

  • Become skilled in Requirements Gathering, workflow design, configuration and support of Records management/Document Management systems.

  • Initiate, direct, and support projects to implement innovative equipment, processes, and methods that enhance efficiency, improve safety, and increase profitability.

  • Provide development activity support for custom Web Applications, APIs, Open Source software, commercial Off The Shelf (COTS) components, and customized scripts and use an Agile Development approach.

  • Be certain that your organization fosters a culture of Customer Service, quality and Continuous Improvement for the IT support team; follows IT Service Management concepts, in particular for service, change and Configuration Management, and Problem Management.

  • Initiate Support Automation: collaboration with other members of the operations, sales, Product Management, engineering, and Customer Support teams is critical to achieve sales, service, and financial objectives.

  • Establish that your project complies; directs the delivery of the ERM strategy evaluating and continually improving the effectiveness of Risk Management and control, to support your organization in achieving your organizations Strategic Objectives by bringing a systematic approach.

  • Lead Support Automation: review and seek out cost reductions, efficiency improvements and better methods to support applicable technology environments.

  • Coordinate with Human Resources and training to identify and execute Continuing Education programs to support officers and Staff Development and licensing compliance.

  • Ensure you are resilient and able to cope with change while finding ways to advance the automation cause in any platform or team you support.

  • Assure your business maintains information and stores and uses data through various software programs, spreadsheets and databases.


Save time, empower your teams and effectively upgrade your processes with access to this practical Support Automation Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Support Automation related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Support Automation specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Support Automation Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Support Automation improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. How will you know when its improved?

  2. What are your Best Practices for minimizing Support Automation project risk, while demonstrating incremental value and quick wins throughout the Support Automation project lifecycle?

  3. Where do ideas that reach policy makers and planners as proposals for Support Automation strengthening and reform actually originate?

  4. What are the known security controls?

  5. Who is responsible for errors?

  6. What creative shifts do you need to take?

  7. Are you taking your company in the direction of better and revenue or cheaper and cost?

  8. Do you see more potential in people than they do in themselves?

  9. What baselines are required to be defined and managed?

  10. What are the Support Automation security risks?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Support Automation book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Support Automation self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Support Automation Self-Assessment and Scorecard you will develop a clear picture of which Support Automation areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Support Automation Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Support Automation projects with the 62 implementation resources:

  • 62 step-by-step Support Automation Project Management Form Templates covering over 1500 Support Automation project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Support Automation project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Support Automation Project Team have enough people to execute the Support Automation project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Support Automation project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Support Automation Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

  • 2.1 Support Automation Project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Support Automation project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Support Automation project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Support Automation project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Support Automation project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Support Automation project with this in-depth Support Automation Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Support Automation projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Support Automation and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Support Automation investments work better.

This Support Automation All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.