Operation Support Toolkit

Downloadable Resources, Instant Access
Adding to cart… The item has been added

Head Operation Support: conduct hardware Capacity Planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace messaging technologies.

More Uses of the Operation Support Toolkit:

  • Confirm your operation performs Complex Software/hardware troubleshooting, patches and re installations in cooperation with the Helpdesk and accordance with established SLAs.

  • Become skilled in operation of the control board, remote broadcasting, and other related production equipment.

  • Ensure your operation analyzes market conditions and relevant competitors to determine appropriate timeline for Product Planning, Product Development, and launch of product.

  • Establish that your operation leads projects and understands the differences between On line Transaction Processing and Decision Support systems and how to appropriately support the requirements and environments for each.

  • Arrange that your operation develops and periodically review training materials and Standard Operating Procedures covering all technical and administrative aspects of system operations.

  • Warrant that your operation identifies training needs and designs Employee Development programs.

  • Assure your operation deploys solutions utilizing Business Intelligence concepts; as, Data Mining, Predictive Analytics and Trend Analysis to provide management with insight into business.

  • Make sure that your operation contributes to the development of new practices and processes related to people, operations, technology and the delivery of services.

  • Warrant that your operation develops plans, milestones, and policy for the accomplishment of assigned functions on an immediate and long range basis.

  • Secure that your operation promotes Continuous Improvement in production process to improve safety, Cost Effectiveness, and Product Quality.

  • Secure that your operation complies; schedules client appointments, collect fees, and other front desk related activities.

  • Be certain that your operation creates analytical models for as used condition material selection, flow rates, and failure mode analysis.

  • Secure that your operation oversees enterprise support availability and incident, problem, crisis, and Event Management.

  • Confirm your operation provides an orientation to services for individuals in need of services.

  • Warrant that your operation develops project plans to accomplish objectives; establishes goals, milestones and deadlines; identifies necessary project resources.

  • Be certain that your operation complies; challenges all team members to achieve higher levels of performance by establishing and communicating clear goals.

  • Confirm your operation complies; as account level contact for existing customers, provides Account Support and coordinates service activity through collaboration with Pricing, Operations, Sales, and Customer Service regarding commercial and operational issues.

  • Secure that your team maintains Policies and Procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct.

  • Assure your operation complies; influences the shaping of future products by contributing to the framework (architecture) used across multiple products or systems.

  • Ensure the systems hardware, operating systems, software systems, and related procedures adhere to approved production configurations; system availability and reliability standards; and OEM system operation and maintenance procedures.

  • Be certain that your operation initiates and maintains outside vendor contracts to evaluate pricing terms, arrange quantity discounts, negotiate contracts, solicit bids and maintain adherence to product Quality Standards.

  • Arrange that your operation develops, implements, monitors, and maintains Security Policies, standards, plans and procedures for IT related controls.

  • Secure that your operation provides coaching, direction, and leadership support to team members in order to achieve partner, business, and customer results.

  • Build and strengthen working relationships and scale with the growth of business teams to ensure integration with various business functions, bring Treasury operation awareness and help steer Treasury operations requirements.

  • Secure that your operation complies; focuses on training, customer Service Delivery, tools/technology, Employee Engagement and diversity, Equity And Inclusion as you continue to advance your culture of inclusiveness and belonging.

  • Arrange that your operation provides Technical Support to business and technology associates in Risk Assessments and implementation of appropriate Information security procedures, standards and technologies.

  • Confirm your operation complies; monitors mapping work or the updating of maps to ensure accuracy, the inclusion of new or changed information, or compliance with Rules And Regulations.

  • Arrange that your operation understands business and technical objectives of a project and work closely with project sponsor.

  • Ensure your operation complies; success is measured by quality of delivery, Customer Satisfaction, virtual team feedback and integration, and level of Sales Support.

  • Establish that your operation supports Business Process management methodologies as ISO9001/TS 16949.

  • Oversee the design and delivery of solutions that support the fundamental data and governance process for your organization to effectively provide seamless, reconcilable Processes And Systems that adhere to Corporate Governance and Regulatory Requirements.

  • Manage Operation Support: test and qualify web based configuration engines for various Networking Devices.


Save time, empower your teams and effectively upgrade your processes with access to this practical Operation Support Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Operation Support related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Operation Support specific requirements:

STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Operation Support Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Operation Support improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. What threat is Operation Support addressing?

  2. Who has control over resources?

  3. What are hidden Operation Support quality costs?

  4. Who defines (or who defined) the rules and roles?

  5. Is there any existing Operation Support governance structure?

  6. Are the measurements objective?

  7. What are the costs?

  8. Is the measure of success for Operation Support understandable to a variety of people?

  9. Are Operation Support changes recognized early enough to be approved through the regular process?

  10. What should you measure to verify efficiency gains?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Operation Support book in PDF containing 994 requirements, which criteria correspond to the criteria in...

Your Operation Support self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Operation Support Self-Assessment and Scorecard you will develop a clear picture of which Operation Support areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Operation Support Self-Assessment
    • Is secure: Ensures offline Data Protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:


STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Operation Support projects with the 62 implementation resources:

  • 62 step-by-step Operation Support Project Management Form Templates covering over 1500 Operation Support project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?

  2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?

  3. Project Scope Statement: Will all Operation Support project issues be unconditionally tracked through the Issue Resolution process?

  4. Closing Process Group: Did the Operation Support Project Team have enough people to execute the Operation Support project plan?

  5. Source Selection Criteria: What are the guidelines regarding award without considerations?

  6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Operation Support project plan (variances)?

  7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?

  8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?

  9. Procurement Audit: Was a formal review of tenders received undertaken?

  10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?

Step-by-step and complete Operation Support Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

2.0 Planning Process Group:

3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

  • 4.1 Operation Support project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance

5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Operation Support project or Phase Close-Out
  • 5.4 Lessons Learned



With this Three Step process you will have all the tools you need for any Operation Support project with this in-depth Operation Support Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Operation Support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based Best Practice strategies aligned with overall goals
  • Integrate recent advances in Operation Support and put Process Design strategies into practice according to Best Practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Operation Support investments work better.

This Operation Support All-Inclusive Toolkit enables You to be that person.


Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.