Operations and Support Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical Operations and Support Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Operations and Support related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Operations and Support specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Operations and Support Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 962 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Operations and Support improvements can be made.

Examples; 10 of the 962 standard requirements:

  1. Do you support the certified cyber security professional and cyber-informed operations and engineering professionals with advanced problem-solving tools, communities of practice, canonical knowledge bases, and other performance support tools?

  2. How likely is it that a particular approach will reduce the cost of deploying and managing Big Data analytics and maximize the productivity and efficiency of IT operations over the deployments expected useful life?

  3. Organizational support in providing services: do managers provide encouragement and support for collaborative activities and what is the impact on operations, documentation, billing, and Risk Management?

  4. Do you have the capabilities to manage the influx of mobile devices and deal with the evolving nature of mobile applications and data. Do you have a solid strategy to address mobile devices as endpoints?

  5. The cloud is often much more secure and reliable than other IT operations. If you think cloud could solve some of your IT challenges, would you be willing to explore how you can deliver IT securely?

  6. How much of ITs time can you devote to addressing new business requirements, rather than day-to-day operations such as patches, fixes, support calls and otherwise managing your infrastructure?

  7. Does the proposed software provide the ability to view all user-defined security profile codes, and select the one desired, via a drop-down list box when maintaining help desk staff members?

  8. What should it operations analytics look like in a dynamic world, where the real-world changes far faster than the model can keep up, and operations teams are deluged with ever more events?

  9. How should your organizations future workforce development learning environments draw on and exploit pervasive data from sensors, cyber-physical systems, and from the internet of things?

  10. How does your IT operations monitor the end-to-end environment to detect, isolate and fix services problems, including composite applications that have service-to-service dependencies?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Operations and Support book in PDF containing 962 requirements, which criteria correspond to the criteria in...

Your Operations and Support self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Operations and Support Self-Assessment and Scorecard you will develop a clear picture of which Operations and Support areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Operations and Support Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Operations and Support projects with the 62 implementation resources:

  • 62 step-by-step Operations and Support Project Management Form Templates covering over 1500 Operations and Support project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Scope Management Plan: Does the detailed work plan match the complexity of tasks with the capabilities of personnel?

  2. Decision Log: What is your overall strategy for quality control / quality assurance procedures?

  3. Probability and Impact Assessment: What are the levels of understanding of the future users of the outcome/results of this Operations and Support project?

  4. Probability and Impact Matrix: How are risks and risk management perceived in the Operations and Support project?

  5. Executing Process Group: Would you rate yourself as being risk-averse, risk-neutral, or risk-seeking?

  6. Procurement Audit: Does the procurement Operations and Support project have a clear goal and does the goal meet the specified needs of the users?

  7. Decision Log: What is the line where eDiscovery ends and document review begins?

  8. Activity Cost Estimates: What areas does the group agree are the biggest success on the Operations and Support project?

  9. Procurement Audit: Are approvals needed if changes are made in the quantity or specification of the original purchase requisition?

  10. Procurement Audit: Are the purchase order forms designed for efficient and simple completion?

 
Step-by-step and complete Operations and Support Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Operations and Support project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Operations and Support project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Operations and Support project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Operations and Support project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Operations and Support project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Operations and Support project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Operations and Support project with this in-depth Operations and Support Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Operations and Support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Operations and Support and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Operations and Support investments work better.

This Operations and Support All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.