Identify Service Economy: essential functions and key accountabilities.

More Uses of the Service Economy Toolkit:


• Establish that your venture complies; relations, finance, and other departments in order to coordinate all phases of operations and provide the best product and service to customers.
  
  

• Secure that your organization complies; interfaces with IT PMO, architecture, and Service Delivery teams among others in support of delivering timely, qualitative, robust and scalable solutions.
  
  

• Develop and operate an effective IS Service Management program aligned with recognized industry Best Practices.
  
  

• Methodize Service Economy: act as the main point of contact for clients to turn to and ensure needs are met by utilizing the correct departments or individuals.
  
  

• Analyze the Business Drivers that determine key architecture requirements for various cloud Service Delivery models IaaS, PaaS, SaaS etc.
  
  

• Supervise Service Economy: conduct planning, analysis/traceability of user requirements, architectures traceability, procedures, and problems to automate or improve existing systems and review cloud service capabilities, workflow, and scheduling limitations.
  
  

• Manage work with external vendors, Service Providers, partners, customers, and business units to provide solutions for projects and issues.
  
  

• Drive key initiatives in the areas of quality, safety, sustainability, cost, and service through Continuous Improvement management; ensure consistency and standardization throughout the facility.
  
  

• Provide insight and guidance to IT software and hardware upgrades and other projects to ensure Production Environments meet and exceed minimum security standards and integrate with Internal Processes for service and support.
  
  

• Drive Service Economy: monitor and enforce adherence to established corporate Policies and Procedures relating to all areas of responsibility and ensures all Service Level Agreements are met.
  
  

• Coordinate and facilitate activity when appropriate, and provide status updates with Sales, Development, Services and other colleagues to best service partners.
  
  

• Ensure you steer; lead collaboration efforts with internal and external IT Service Providers and business units in evaluating and gathering technical requirements for business clients Information security initiatives.
  
  

• Supervise multiple engagements, manage quality of Service Delivery and client satisfaction, and ensure appropriate cost structures.
  
  

• Provide complementary design documentation for implementing the solution.
  
  

• Arrange that your venture identifies Continuous Improvement opportunities in productivity, Process Improvement, and Cycle Time with all sales and services activities.
  
  

• Make sure that your organization provides timely resolution of problems or escalation on behalf of end users to appropriate next level of Technical Support personnel in alignment with established Service Level Agreements (SLAs).
  
  

• Manage Service Economy: setup and configure transaction, process, and system monitors to track service availability and performance.
  
  

• Manage work with service owners to have a proactive approach to designing tests, observing results and creating fixes for complex failure scenarios.
  
  

• Ensure you steer; lead cloud automation tools (like puppet and Service Now).
  
  

• Import and export data between Service Now and other systems.
  
  

• Establish Service Economy: proactively identify areas of Continuous Improvement and convert knowledge and ideas to actionable plans.
  
  

• Direct Service Economy: present facilitate service Capacity Planning and Demand Forecasting, software Performance Analysis, and system tuning.
  
  

• Govern Service Economy: act as Single Point of Contact for clear business units to engage with the Service Desk and stand up operational support for new initiatives.
  
  

• Secure that your project complies; operations specialization proactively assesses data and errors, along with user reports, to determine areas for improvement or repair.
  
  

• Be accountable for being critical during the design process of the balance of power in service structures and challenging how people can be empowered and supported to thrive.
  
  

• Ensure your organization provides input and suggests improvement to guidelines and procedures to enhance the Quality of Service and support to improve Customer Satisfaction.
  
  

• Evaluate Service Economy: other Customer Service duties as outline by the Customer Service supervisor and/or management.
  
  

• Accept and resolve escalated customer contacts originating from phone calls, web forms, in person visits, and emails conveyed via internal channels.
  
  

• Develop high quality enablement content that describes the value of the product innovation with a focus on omnichannel and self service capabilities.
  
  

• Use Service Management System to monitor and manage maintenance service events.
  
  

• Ensure you helm; combined with your Apps ecosystem you are creating a new app economy for merchants and allowing developers to write once and distribute everywhere.
  
  

• Initiate new package requirements through Design/Simulation process, and follow through to close designs with customer.
  
  


Save time, empower your teams and effectively upgrade your processes with access to this practical Service Economy Toolkit and guide. Address common challenges with best-practice templates, step-by-step Work Plans and maturity diagnostics for any Service Economy related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Economy specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the Service Economy Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a Data Driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of Process Design, this Self-Assessment will help you identify areas in which Service Economy improvements can be made.

Examples; 10 of the 999 standard requirements:


1. Against what alternative is success being measured?
   
   

2. How is data used for Program Management and improvement?
   
   

3. Who else should you help?
   
   

4. How do you improve your likelihood of success?
   
   

5. What area needs the greatest improvement?
   
   

6. How is performance measured?
   
   

7. How likely is it that a customer would recommend your company to a friend or colleague?
   
   

8. How do you control the overall costs of your work processes?
   
   

9. How are outputs preserved and protected?
   
   

10. Is Service Economy dependent on the successful delivery of a current project?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the Service Economy book in PDF containing 994 requirements, which criteria correspond to the criteria in...


Your Service Economy self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the Service Economy Self-Assessment and Scorecard you will develop a clear picture of which Service Economy areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough Service Economy Self-Assessment

• Is secure: Ensures offline Data Protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Economy projects with the 62 implementation resources:


• 62 step-by-step Service Economy Project Management Form Templates covering over 1500 Service Economy project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Cost Management Plan: Eac -estimate at completion, what is the total job expected to cost?
   
   

2. Activity Cost Estimates: In which phase of the Acquisition Process cycle does source qualifications reside?
   
   

3. Project Scope Statement: Will all Service Economy project issues be unconditionally tracked through the Issue Resolution process?
   
   

4. Closing Process Group: Did the Service Economy Project Team have enough people to execute the Service Economy project plan?
   
   

5. Source Selection Criteria: What are the guidelines regarding award without considerations?
   
   

6. Scope Management Plan: Are Corrective Actions taken when actual results are substantially different from detailed Service Economy project plan (variances)?
   
   

7. Initiating Process Group: During which stage of Risk planning are risks prioritized based on probability and impact?
   
   

8. Cost Management Plan: Is your organization certified as a supplier, wholesaler, regular dealer, or manufacturer of corresponding products/supplies?
   
   

9. Procurement Audit: Was a formal review of tenders received undertaken?
   
   

10. Activity Cost Estimates: What procedures are put in place regarding bidding and cost comparisons, if any?


 
Step-by-step and complete Service Economy Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 Service Economy project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 Service Economy Project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 Service Economy project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 Service Economy project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 Service Economy project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 Service Economy project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any Service Economy project with this in-depth Service Economy Toolkit.

In using the Toolkit you will be better able to:


• Diagnose Service Economy projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based Best Practice strategies aligned with overall goals

• Integrate recent advances in Service Economy and put Process Design strategies into practice according to Best Practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Economy investments work better.

This Service Economy All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.